UX Researcher Job at ADI Global Distribution in Charlotte

Join to apply for the UX Researcher role at ADI Global Distribution.

ADI Global Distribution is seeking an experienced UX Researcher to be a vital part of our expanding ecommerce-focused Digital Experience team.

Job Description

We are looking for someone who enjoys employing various UX research techniques to uncover insights that help us craft simple, elegant, and user-centered experiences that surpass customer expectations. If you have a proven track record of aligning research with business goals, enhancing customer satisfaction, and conducting strategic research for responsive and mobile platforms within a growing eCommerce environment, we want to hear from you.

Please submit your resume. If you are passionate about human-centered design, skilled in both qualitative and quantitative research methods, and eager to make a meaningful impact, join our team!

Job Duties

Conduct User Research – Plan and execute qualitative and quantitative research studies, including interviews, surveys, usability testing, and ethnographic research.

Analyze User Behavior – Synthesize research findings to identify user needs, pain points, and behavioral patterns that inform design decisions.

Collaborate with Cross-Functional Teams – Work closely with designers, product managers, developers, and stakeholders to integrate user insights into product development.

Develop User Personas & Journeys – Create detailed user personas, journey maps, and workflows to illustrate user experiences and inform design strategies.

Test Prototypes & Products – Conduct usability testing on wireframes, prototypes, and live products to assess functionality, accessibility, and overall user experience.

Translate Research into Actionable Insights – Present findings and recommendations through reports, presentations, and workshops.

Stay Up-to-Date on UX Trends & Best Practices – Keep informed of industry trends, emerging research methods, and evolving user expectations.

Advocate for the User – Champion user needs within the organization, ensuring a human-centered approach to product and experience development.

Measure UX Impact – Evaluate the success of design solutions using KPIs, usability metrics, and post-launch feedback.

Build & Maintain Research Repositories – Organize and manage research documentation for accessibility and reuse across teams.

You Must Have

Minimum of ten years of successful UX Research experience, preferably for an ecommerce product-driven business.

Understanding of user-centered design (UCD) principles.

Proficiency in qualitative research and quantitative research (e.g., user interviews, usability testing, ethnographic studies).

Experience with quantitative research methods such as surveys, A/B testing, and analytics.

We Value

Being up to date with the latest UI trends, techniques, and technologies.

Experience researching B2C ecommerce websites and apps.

Significant digital and mobile research experience.

Ability to present research findings compellingly and lead stakeholders to optimal solutions.

Creative and effective problem-solving in collaborative environments.

Excellent research skills with sensitivity to user experience interactions across touchpoints and systems.

Familiarity with wireframing and prototyping tools like Figma is a plus.

What’s In It For You

An exciting opportunity to be part of a growing Digital Experience team.

Comprehensive benefits including health and life insurance, retirement plans, vacation, and holidays.

#J-18808-Ljbffr

Qualifications

• We are looking for someone who enjoys employing various UX research techniques to uncover insights that help us craft simple, elegant, and user-centered experiences that surpass customer expectations
• Minimum of ten years of successful UX Research experience, preferably for an ecommerce product-driven business
• Understanding of user-centered design (UCD) principles
• Proficiency in qualitative research and quantitative research (e.g., user interviews, usability testing, ethnographic studies)
• Experience with quantitative research methods such as surveys, A/B testing, and analytics
• Being up to date with the latest UI trends, techniques, and technologies
• Experience researching B2C ecommerce websites and apps
• Significant digital and mobile research experience
• Ability to present research findings compellingly and lead stakeholders to optimal solutions
• Creative and effective problem-solving in collaborative environments
• Excellent research skills with sensitivity to user experience interactions across touchpoints and systems

Benefits

• Comprehensive benefits including health and life insurance, retirement plans, vacation, and holidays
• #J-18808-Ljbffr

Responsibilities

• If you have a proven track record of aligning research with business goals, enhancing customer satisfaction, and conducting strategic research for responsive and mobile platforms within a growing eCommerce environment, we want to hear from you
• Conduct User Research – Plan and execute qualitative and quantitative research studies, including interviews, surveys, usability testing, and ethnographic research
• Analyze User Behavior – Synthesize research findings to identify user needs, pain points, and behavioral patterns that inform design decisions
• Collaborate with Cross-Functional Teams – Work closely with designers, product managers, developers, and stakeholders to integrate user insights into product development
• Develop User Personas & Journeys – Create detailed user personas, journey maps, and workflows to illustrate user experiences and inform design strategies
• Test Prototypes & Products – Conduct usability testing on wireframes, prototypes, and live products to assess functionality, accessibility, and overall user experience
• Translate Research into Actionable Insights – Present findings and recommendations through reports, presentations, and workshops
• Stay Up-to-Date on UX Trends & Best Practices – Keep informed of industry trends, emerging research methods, and evolving user expectations
• Advocate for the User – Champion user needs within the organization, ensuring a human-centered approach to product and experience development
• Measure UX Impact – Evaluate the success of design solutions using KPIs, usability metrics, and post-launch feedback
• Build & Maintain Research Repositories – Organize and manage research documentation for accessibility and reuse across teams