Senior UX Researcher, Frame.io

JOB LEVEL

P40

EMPLOYEE ROLE

Individual Contributor

The opportunity

At Frame.io, an Adobe Company, we are changing the future of creative work by helping over 1 million creative professionals collaborate seamlessly worldwide. We have built a product creatives recognize and love through constant innovation and incredible attention to detail.

We are seeking a strategic, empathetic, and forward-thinking Senior UX Researcher for our team. In this role, you’ll help us understand everything that connects Frame.io’s category-defining product to the broader workflows creative professionals worldwide carry out on a regular basis. Reporting directly to the Head of User Insights, we'll collaborate to grow the team and shape how insights impact strategy and product development at Frame.io. You'll partner with Product, Engineering, Marketing, and Design to ensure our product and roadmap align with customer priorities. Your practical insights and visionary thinking will clarify goals, highlight opportunities, and support Frame.io in delivering outstanding experiences that change how creative collaboration happens.

What you’ll do

• Develop a comprehensive understanding of our customers by crafting and leading mixed methods research.
• Promote the voice of the customer across the organization. Your research and leadership will guide us in delivering meaningful, informed customer experiences aligned with business goals.
• Establish and scale processes and insights for early-stage experimentation programs including feedback frameworks, success metrics, and decision criteria; translating sparse alpha signal into actionable product direction.
• Challenge legacy approaches and reduce time-to-insight for researchers and non-researchers alike.
• Evaluate ambiguous and emerging use cases and product areas to define and prioritize research needs.
• Collaborate with cross-functional leads and product teams to proactively plan roadmaps.
• Simplify complex findings into clear, persuasive stories and actionable insights that influence immediate actions and long-term product vision.

What you'll bring to the team

• Degree or equivalent experience in user research, design, or a related field is with a minimum of 5 years of practical experience in UX Research for digital products, applying a wide variety of research methods across the product development cycle.
• Skilled presenter and persuasive communicator who quickly builds trust and rapport with collaborators at every level.
• Ability to convert complex data into practical insights that support teams in achieving business objectives.
• Strong organizational skills & ability to manage multiple projects at various stages in the research cycle.
• Passion for AI and continuous exploration of emerging tools to stay at the forefront of industry practices.

About Adobe Design

Adobe Design creates tools that amplify the world’s ability to create and communicate. We’re a global team of designers, researchers, prototypers, content strategists, program managers, and more who work across Adobe’s three product lines: Creative Cloud, Document Cloud, and Experience Cloud.

Expected Pay Range

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $121,800 -- $229,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.‌

In California, the pay range for this position is $158,800 - $229,900 │ In New York, the pay range for this position is $158,800 - $229,900

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices

California

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

Put your best foot forward

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4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

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AI Use Guidelines for Interviews

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.