Sr. UX Researcher, AFT - Experience Design

About the position

Want to help scale Amazon’s global fulfillment workforce, supporting them with

efficient, engaging, and empowering user experiences while keeping them safe and

happy? Join the Amazon Fulfillment Technologies Experience Design team (AFT-XD).

We are seeking a Senior UX Researcher who is passionate about the intersection

of the physical and virtual worlds, reaching beyond what is shown on a screen to

include the physical environment, building layout, equipment, work processes –

anything and everything that impacts how work inside our fulfillment centers

gets done.

The ideal candidate will be a problem-solver, self-learner, and self-starter who

looks around corners to identify user problems and needs, proactively initiates

the research process, delivers high quality research plans and actionable

insights, and influences stakeholders to positively impact experiences within

Amazon’s global fulfillment network. As the user research lead within AFT-XD, you'll define and build AFT's global research discipline while mentoring

researchers, designers, and team members in methodologies and best practices.

You'll foster cross-team collaboration across countries to elevate research

standards and improve fulfillment center operations. Working with

cross-functional teams of designers, product managers, and engineers, you'll

identify research topics, build research roadmaps, and execute both formative

and evaluative studies using diverse methods. Your role includes communicating

insights and recommendations while advocating for users to ultimately enhance

the experience of fulfillment center associates and operators to deliver

exceptional customer outcomes.

Responsibilities

• Identify user problems and needs
• Proactively initiates the research process
• Deliver high quality research plans and actionable insights
• Influence stakeholders to positively impact experiences within Amazon’s global fulfillment network
• Define and build AFT's global research discipline while mentoring researchers, designers, and team members in methodologies and best practices
• Foster cross-team collaboration across countries to elevate research standards and improve fulfillment center operations
• Identify research topics, build research roadmaps, and execute both formative and evaluative studies using diverse methods
• Communicate insights and recommendations while advocating for users to ultimately enhance the experience of fulfillment center associates and operators to deliver exceptional customer outcomes.

Requirements

• 5+ years of proven success leading User Research projects with demonstrated impact experience
• 5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
• Experience in leading User Research projects with demonstrated impact
• Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design
• Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Experience with behavioral data collection, quantitative data analysis, and statistics
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

Nice-to-haves

• Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
• Experience in a technical field (software development, network development, IT, other related)
• Experience with UX Research in non-US markets
• Experience working in a highly Agile/Scrum environment

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan