Senior User Researcher

About the position

Responsibilities

• Lead impactful research: Design and drive research projects end-to-end—scoping, fieldwork, analysis, and synthesis—focused on uncovering opportunities to accelerate and improve AI-powered experiences.
• Deepen understanding: Apply a broad toolkit (e.g., surveys, interviews, ethnographic studies, experiments) to provide nuanced insights into user needs, behaviors, and workflows.
• Partner strategically: Collaborate with product, design, engineering, and other teams to ensure insights directly inform product and platform direction.
• Translate complexity: Communicate findings clearly and persuasively to non-research audiences—including senior leaders—through storytelling, visualization, and actionable recommendations.
• Drive adoption of insights: Help teams interpret and apply research to real-world challenges, supporting alignment and change management as AI transforms products and practices.
• Advance the craft: Introduce new tools and methods, promote research best practices, and foster a culture of curiosity and continuous improvement.
• Mentor and coach: Support peers and junior team members by building skills in research practice, AI literacy, and creative problem-solving.
• Model collaboration: Champion inclusivity, knowledge-sharing, and team cohesion to strengthen Atlassian’s research culture.

Requirements

• 5+ years of user research in enterprise/complex software environments, with proven influence on roadmaps.
• Advanced degree (Master’s/PhD in Psychology, Anthropology, Human Factors, HCI, Organizational Behavior, etc.).
• Expertise in mixed methods; skilled in tools like Qualtrics, Dovetail, DisplayR, Maze.
• Strong statistical analysis fluency (regression, A/B testing, clustering).
• Skilled communicator, able to create engaging, narrative‑driven insights for decision‑makers.
• Trusted collaborator with cross‑disciplinary influence.
• Thrives in ambiguity; excited by the challenges AI brings to workflows and experience design.

Benefits

• Health and wellbeing resources
• Paid volunteer days
• Equitable, explainable, and competitive compensation programs
• Eligibility for benefits, bonuses, commissions, and equity