User Experience Researcher

We are seeking a Senior UX Researcher contractor to support product teams within our digital portfolio. This role is for a researcher who can operate independently and translate research into clear product direction. The ideal candidate is a crisp communicator with strong product instincts, comfortable partnering directly with design and product leaders. We are looking for someone who focuses on decision-making and outcomes, not academic research exercises. This role will run studies end-to-end and deliver insights that directly inform product strategy and design decisions.

• *Responsibilities**
• Lead UX research studies from scoping through final readout
• Partner with product and design to frame research questions tied to product decisions
• Design and execute studies such as: usability testing, journey exploration, concept evaluation, in-depth interviews
• Scope and execute lean research quickly when product teams need rapid input
• Synthesize findings into clear, actionable insights
• Deliver concise presentations that help teams make product decisions quickly
• Collaborate with cross-functional partners across product, design, and engineering
• Advise teams on when research is needed and what methods are most appropriate
• *Qualifications**
• 6+ years conducting UX research for digital products
• Demonstrated ability to run research independently end-to-end
• Exceptional written communication skills and strong attention to detail in research materials, documentation, and stakeholder presentations
• Strong product mindset; comfortable connecting research findings to design and product direction
• Experience working closely with product managers and designers
• Ability to simplify complex insights into clear, decision-ready recommendations
• *Required Skills**
• Clear and structured thinking
• Concise communication
• Practical, product-oriented research
• Strong judgment about when and how research should be used
• Comfort making decisions and moving forward with incomplete information
• A collaborative mindset and willingness to contribute positively to team discussions and shared research practices
• *Preferred Skills**

This role requires someone who can operate autonomously, partner effectively with others, and add immediate value to product teams.

A portfolio can be included, but we ask candidates to submit two contrasting research studies that demonstrate how they approach different research situations.

• *ADDITIONAL APPLICATION REQUIREMENTS:**

For each study, please include

• Study plan or research brief
• Discussion guide / protocol / user test configuration
• Final stakeholder presentation or report The two studies should ideally represent different types of research, such as:
• generative vs evaluative
• discovery vs usability testing
• early concept work vs shipped product evaluation