UX Researcher - Officer

• Co-lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared
• Contribute to designing and executing research studies that follow research best practices and methodologies
• Work with fellow UX Researchers to present and communicate research results and recommendations to stakeholder teams and the larger organization when needed
• Collaborate and share research findings and insights across the organization
• Provide guidance and rigor around research methodologies and best practices
• Contribute to defining relevant metrics for benchmarking and measurement of journeys
• Integrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritization
• Understand existing and planned Citi Infrastructure and projects, and work on solutions that can be implemented in a timely manner, to make measurable impact
• Apply a positive and constructive attitude to all feedback.
• Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs.
• Participate in the wider Functions UX community of practice.

Relevant UX research experience in a highly regulated industry and B2B or enterprise setting

• Extensive hands-on experience leading both qualitative and quantitative research studies across the Design Thinking stages
• Experience leading and conducting generative and evaluative user research
• Co-lead design thinking workshops
• Creative problem solver comfortable dealing with uncertainty
• Self-starter with the ability to define goals and strategies
• Able to combine strategic thinking with pragmatism without sacrificing quality
• Proactive and positive attitude, with strong attention to detail & analytical skills
• Outstanding written and oral communication skills
• Familiarity with research tools e.g EnjoyHQ, Qualtrics, Figma / Figjam
• Bachelor's/University degree Desirable Skills, Experience and Competencies
• Experience with agile methodology
• Master's degree