UX Researcher - Usability Testing, User Research

Our client is seeking a UX Researcher to support their client in refining customer-facing digital experiences. This role is ideal for someone with deep expertise in Telecom, Communications, or Media Technology who thrives in a fast-paced, research-driven environment.

This role is onsite 5 days a week in Redmond, Washington.

What You'll Be Doing

Conducting UX research to enhance B2B/B2C websites, customer care portals, and mobile apps

Designing and executing qualitative and quantitative research studies

Collaborating with design, product, and engineering teams to translate insights into actionable recommendations

Identifying user pain points and opportunities to improve digital interactions

Synthesizing findings into clear, compelling reports to guide strategic decisions

What We're Looking For

Experience: Proven track record in UX research within Telecom, Communications, or Media Technology

Skills: Strong expertise in usability testing, customer interviews, journey mapping, and data analysis

Tools: Familiarity with industry-standard UX research tools and methodologies

Collaboration: Ability to work cross-functionally and present insights in a meaningful way

This is a great opportunity to apply research expertise in a high-impact, customer-facing environment. If you're interested, let's connect!

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

Email Your Resume In Word To

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

[email protected]

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Elizabeth Calabrese - Senior Director, Recruitment & Delivery

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.

This job was first posted by Creative Circle on 05/29/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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Qualifications

• This role is ideal for someone with deep expertise in Telecom, Communications, or Media Technology who thrives in a fast-paced, research-driven environment
• Experience: Proven track record in UX research within Telecom, Communications, or Media Technology
• Skills: Strong expertise in usability testing, customer interviews, journey mapping, and data analysis
• Tools: Familiarity with industry-standard UX research tools and methodologies
• Collaboration: Ability to work cross-functionally and present insights in a meaningful way
• This is a great opportunity to apply research expertise in a high-impact, customer-facing environment
• This position is onsite and requires you to work closely with other individuals in a collaborative team environment
• For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa

Benefits

• Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan
• Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws
• A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service

Responsibilities

• Conducting UX research to enhance B2B/B2C websites, customer care portals, and mobile apps
• Designing and executing qualitative and quantitative research studies
• Collaborating with design, product, and engineering teams to translate insights into actionable recommendations
• Identifying user pain points and opportunities to improve digital interactions
• Synthesizing findings into clear, compelling reports to guide strategic decisions
• In this position, you may have access to client or customer systems, confidential and/or proprietary information or data