Co-op, UX Research and Design - Crew Resources (Fall, 2025)

Delta Air Lines

United States, Georgia, Atlanta

Crew Resources

25-Jun-2025

Ref #: 28927

LinkedIn Tag

How you'll help us Keep Climbing (overview & key responsibilities)

Responsibilities will expand across the three terms, with increasing independence and scope:

  • Assist with user research activities, including interviews, contextual observations, heuristic audits, and synthesis of findings
  • Support workflow mapping, customer journey diagrams, service blueprints, and UI/UX evaluations
  • Contribute to wireframes, mockups, and interactive prototypes using tools like Figma
  • Participate in collaborative design critiques, system audits, and cross-functional working sessions
  • Document emerging design patterns, contribute to the evolving design system, and help define/document standards
  • Shadow UX teams working on AI/ML integration and explore how predictive technologies can support human decision-making
  • Communicate design intent through clear visual documentation, written summaries, and occasional presentations

Students must be able to complete 3 alternating rotations in Atlanta, GA in line with the below schedule:

  • Fall 2025 - 1st rotation
  • Summer 2026 - 2nd rotation
  • Spring 2027 - 3rd rotation

What You Need To Succeed (minimum Qualifications)

  • Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational, and professional work experience to prepare you for the workforce.
  • This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters.
  • Enrolled in a Bachelor's degree program in Human-Computer Interaction, Design, Cognitive Science, Computer Science, Psychology, or a related field
  • Eligible for a 3-term Co-Op rotation through your academic institution
  • Foundational understanding of user-centered design and accessibility principles
  • Familiarity with UX tools such as Figma, FigJam, Miro, or similar
  • Portfolio or work samples that demonstrate design thinking and problem-solving skills (classwork, passion projects, or personal case studies welcome)
  • Strong visual and written communication skills
  • Proactive curiosity—you ask questions, spot gaps, and take initiative
  • Comfort with ambiguity and interest in working in a complex, fast-moving environment
  • Collaborative mindset with openness to feedback and a growth orientation
  • Interest in enterprise UX and the intersection of design, technology, and human performance
  • Mentorship from senior UX team members
  • Exposure to product development lifecycles and agile team dynamics
  • Opportunities to shadow usability tests, stakeholder presentations, and AI/ML collaborations
  • Access to UX learning resources and team critiques for continuous skill development
  • On-campus with some work from home days
  • Consistently prioritizes safety and security of self, others, and personal data.
  • Embraces diverse people, thinking, and styles.
  • Possesses a high school diploma, GED, or high school equivalency.
  • Is at least 18 years of age and has authorization to work in the United States.

Qualifications

  • Students must be able to complete 3 alternating rotations in Atlanta, GA in line with the below schedule:
  • Working as a Co-op does not guarantee a full-time opportunity upon graduation
  • This position requires you to work for 3 alternating semesters
  • You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters
  • Enrolled in a Bachelor's degree program in Human-Computer Interaction, Design, Cognitive Science, Computer Science, Psychology, or a related field
  • Eligible for a 3-term Co-Op rotation through your academic institution
  • Foundational understanding of user-centered design and accessibility principles
  • Familiarity with UX tools such as Figma, FigJam, Miro, or similar
  • Portfolio or work samples that demonstrate design thinking and problem-solving skills (classwork, passion projects, or personal case studies welcome)
  • Strong visual and written communication skills
  • Proactive curiosity—you ask questions, spot gaps, and take initiative
  • Comfort with ambiguity and interest in working in a complex, fast-moving environment
  • Collaborative mindset with openness to feedback and a growth orientation
  • Interest in enterprise UX and the intersection of design, technology, and human performance
  • Mentorship from senior UX team members
  • Exposure to product development lifecycles and agile team dynamics
  • Opportunities to shadow usability tests, stakeholder presentations, and AI/ML collaborations
  • Access to UX learning resources and team critiques for continuous skill development
  • Consistently prioritizes safety and security of self, others, and personal data
  • Embraces diverse people, thinking, and styles
  • Possesses a high school diploma, GED, or high school equivalency
  • Is at least 18 years of age and has authorization to work in the United States

Benefits

  • On-campus with some work from home days

Responsibilities

  • Responsibilities will expand across the three terms, with increasing independence and scope:
  • Assist with user research activities, including interviews, contextual observations, heuristic audits, and synthesis of findings
  • Support workflow mapping, customer journey diagrams, service blueprints, and UI/UX evaluations
  • Contribute to wireframes, mockups, and interactive prototypes using tools like Figma
  • Participate in collaborative design critiques, system audits, and cross-functional working sessions
  • Document emerging design patterns, contribute to the evolving design system, and help define/document standards
  • Shadow UX teams working on AI/ML integration and explore how predictive technologies can support human decision-making
  • Communicate design intent through clear visual documentation, written summaries, and occasional presentations
  • Summer 2026 - 2nd rotation
  • Spring 2027 - 3rd rotation

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