Senior VOC Researcher, UX Research

Are you a passionate researcher with a keen interest in understanding the needs and preferences of customers? Do you have experience in conducting Voice of Customer (VOC) research and a deep understanding of UX design principles? Then we have the perfect opportunity for you! Geico Auto Insurance is seeking a highly skilled Senior VOC Researcher to join our team and drive our user experience strategy. As a key member of our UX research team, you will play a crucial role in informing product and design decisions through your in-depth analysis of customer feedback. If you have a strong analytical mindset, exceptional communication skills, and a commitment to delivering customer-centric solutions, we want to hear from you!

Conduct Voice of Customer (VOC) research to gather feedback and insights from customers.

Analyze VOC data to identify trends, patterns, and opportunities for improving the user experience.

Collaborate with cross-functional teams, including product managers and designers, to translate VOC insights into actionable recommendations.

Lead and manage VOC research projects, including designing research plans, recruiting participants, and conducting interviews and surveys.

Stay up-to-date with industry trends and best practices in VOC research and UX design to continuously improve our approach.

Communicate research findings and recommendations to stakeholders in a clear and concise manner.

Develop and maintain relationships with customers to gather ongoing feedback and insights.

Utilize a variety of research methods, such as surveys, user testing, and focus groups, to gather VOC data.

Identify and prioritize key customer pain points and preferences to inform product and design decisions.

Ensure that all research is conducted in an ethical and unbiased manner, following industry standards and guidelines.

Mentor and train junior researchers on VOC research techniques and best practices.

Continuously monitor and measure the impact of VOC research on product and design decisions to drive continuous improvement.

Geico Auto Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Responsibilities

• As a key member of our UX research team, you will play a crucial role in informing product and design decisions through your in-depth analysis of customer feedback
• If you have a strong analytical mindset, exceptional communication skills, and a commitment to delivering customer-centric solutions, we want to hear from you!
• Conduct Voice of Customer (VOC) research to gather feedback and insights from customers
• Analyze VOC data to identify trends, patterns, and opportunities for improving the user experience
• Collaborate with cross-functional teams, including product managers and designers, to translate VOC insights into actionable recommendations
• Lead and manage VOC research projects, including designing research plans, recruiting participants, and conducting interviews and surveys
• Stay up-to-date with industry trends and best practices in VOC research and UX design to continuously improve our approach
• Communicate research findings and recommendations to stakeholders in a clear and concise manner
• Develop and maintain relationships with customers to gather ongoing feedback and insights
• Utilize a variety of research methods, such as surveys, user testing, and focus groups, to gather VOC data
• Identify and prioritize key customer pain points and preferences to inform product and design decisions
• Ensure that all research is conducted in an ethical and unbiased manner, following industry standards and guidelines
• Mentor and train junior researchers on VOC research techniques and best practices
• Continuously monitor and measure the impact of VOC research on product and design decisions to drive continuous improvement