The User Researcher and Human Factors Engineer will play a key role in our expanding team to help inform personas, design direction, and new opportunities for our AI-based software. This person will work closely with engineering, design, and regulatory teams to define, execute on, and report out user research and usability testing.

Job Responsibilities

Conduct research to gain insights into the needs, behaviors, and preferences of both healthcare professionals and patients who will use the software as a medical device (SaMD).
Design, conduct, and document comprehensive user research studies, formative, and summative testing, to inform user personas, product development, and validate usability.
Work closely with designers, developers, product managers, and other stakeholders to ensure that user needs are incorporated into the design and development process.
Identify potential usability issues, design problems, and opportunities for improvement in the software's user interface and overall user experience.
Design and implement various research methods, such as interviews, surveys, usability testing, and field studies, to gather data and insights.
Analyze the data to identify key findings and provide recommendations to the design and development team.
Understand the intended users of the device, their skills, and their limitations in order to inform the design an effective interface.
Inform the device design to prevent safety errors and to allow for easy recovery from errors.
Provide adequate training and documentation to ensure safe and effective use of the device.
Ensure that the software is safe, effective, and meets regulatory requirements.

Skills Needed

Outstanding communication skills, both written and oral.
Proven ability to handle ambiguity, work collaboratively with internal and partner contacts, and influence cross-functional teams.
Strong technical aptitude.
Direct experience with scrum methodologies for product development and delivery.
Highly productive with exceptional organizational capacity.
Demonstrated passion for problem solving.
Proficiency in user research tools.
Experience with data analysis tools.

Educational Requirements & Work Experience

Bachelor's degree or higher preferably in Human Factors Engineering, Cognitive Psychology, Human-Computer Interaction, or a related field.
5+ years of experience UX research and human factors engineering, preferably in medical devices or healthcare.
3+ years in the SaMD industry.
Demonstrated experience with FDA human factors guidance.
Strong portfolio showcasing research methods, analysis, and impact on product development.
Experience with both formative and summative usability testing.

A reasonable estimate of the yearly base compensation range for San Francisco Bay Area is $140,000-$190,000, cash bonus, and stock options. #LI-IB1 #LI-Hybrid

Qualifications

Outstanding communication skills, both written and oral
Proven ability to handle ambiguity, work collaboratively with internal and partner contacts, and influence cross-functional teams
Strong technical aptitude
Direct experience with scrum methodologies for product development and delivery
Highly productive with exceptional organizational capacity
Demonstrated passion for problem solving
Proficiency in user research tools
Experience with data analysis tools
Bachelor's degree or higher preferably in Human Factors Engineering, Cognitive Psychology, Human-Computer Interaction, or a related field
5+ years of experience UX research and human factors engineering, preferably in medical devices or healthcare
3+ years in the SaMD industry
Demonstrated experience with FDA human factors guidance
Strong portfolio showcasing research methods, analysis, and impact on product development
Experience with both formative and summative usability testing

Benefits

A reasonable estimate of the yearly base compensation range for San Francisco Bay Area is $140,000-$190,000, cash bonus, and stock options

Responsibilities

The User Researcher and Human Factors Engineer will play a key role in our expanding team to help inform personas, design direction, and new opportunities for our AI-based software
This person will work closely with engineering, design, and regulatory teams to define, execute on, and report out user research and usability testing
Conduct research to gain insights into the needs, behaviors, and preferences of both healthcare professionals and patients who will use the software as a medical device (SaMD)
Design, conduct, and document comprehensive user research studies, formative, and summative testing, to inform user personas, product development, and validate usability
Work closely with designers, developers, product managers, and other stakeholders to ensure that user needs are incorporated into the design and development process
Identify potential usability issues, design problems, and opportunities for improvement in the software's user interface and overall user experience
Design and implement various research methods, such as interviews, surveys, usability testing, and field studies, to gather data and insights
Analyze the data to identify key findings and provide recommendations to the design and development team
Understand the intended users of the device, their skills, and their limitations in order to inform the design an effective interface
Inform the device design to prevent safety errors and to allow for easy recovery from errors
Provide adequate training and documentation to ensure safe and effective use of the device
Ensure that the software is safe, effective, and meets regulatory requirements

User Researcher and Human Factors Engineer

Job Type