UX Researcher / Content Strategist

Overview

We are looking for an experienced UX Researcher / Content Strategist to join our team that supports our industry-leading API management platform. As a UX Researcher, you will play a critical role in understanding our users and guiding the design and development of new features and enhancements to the platform. This person will be a motivated, self starter with good communication skills who is able to work in a fast-paced environment. If you enjoy a challenge and being in a dynamic work environment where you are constantly learning, then this is the job for you!

Responsibilities

• Conduct user research through methods such as interviews, surveys, usability testing, and observational studies to understand our users' goals, behaviors, pain points, and desires.
• Identify and recruit appropriate participants for user studies based on target user profiles.
• Design and moderate remote and in-person user research sessions, analyzing findings to uncover insights and make actionable recommendations for design and product improvements.
• Create artifacts to communicate research findings, including summaries, presentations, personas, journey maps, and reports.
• Collaborate closely with product managers, engineers, and designers to ensure user research is effectively incorporated into product requirements, specifications, and design.
• Stay up-to-date on UX and HCD best practices
• Stay up-to-date on trends in API and developer experience.

Qualifications

• Ability to receive DHS EOD suitability.
• U.S. Citizenship.
• Bachelors degree preferred
• 3+ years of hands-on experience conducting UX research. Experience with API developers/engineers is a plus.
• Possession of strong verbal and written communication skills.
• Ability to work in a high-speed delivery focused environment.
• Ability to work on a fully remote team and maintain delivery tempo.
• Ability to learn quickly.
• Strong understanding of qualitative and quantitative research methodologies.
• Ability to communicate research findings clearly to inform design and product development.
• Comfortable working with cross-functional teams in an agile environment.
• Passionate about understanding users and advocating for their needs.
• Proficiency with research tools and software.
• Sharing your portfolio is encouraged.

About Highlight

For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results.

Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlight’s founder and CEO, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. To learn more about ESOPS, check out: www.esopinfo.org.

We’re an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.

To receive compensation and benefits information for this role, contact us or email us at [email protected] Please include the Req ID (this is at the top of the posting under the position title) in the subject line of the email.

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#nwhp

Qualifications

• This person will be a motivated, self starter with good communication skills who is able to work in a fast-paced environment
• Ability to receive DHS EOD suitability
• U.S. Citizenship
• 3+ years of hands-on experience conducting UX research
• Possession of strong verbal and written communication skills
• Ability to work in a high-speed delivery focused environment
• Ability to work on a fully remote team and maintain delivery tempo
• Ability to learn quickly
• Strong understanding of qualitative and quantitative research methodologies
• Ability to communicate research findings clearly to inform design and product development
• Comfortable working with cross-functional teams in an agile environment
• Passionate about understanding users and advocating for their needs
• Proficiency with research tools and software
• Sharing your portfolio is encouraged

Responsibilities

• As a UX Researcher, you will play a critical role in understanding our users and guiding the design and development of new features and enhancements to the platform
• Conduct user research through methods such as interviews, surveys, usability testing, and observational studies to understand our users' goals, behaviors, pain points, and desires
• Identify and recruit appropriate participants for user studies based on target user profiles
• Design and moderate remote and in-person user research sessions, analyzing findings to uncover insights and make actionable recommendations for design and product improvements
• Create artifacts to communicate research findings, including summaries, presentations, personas, journey maps, and reports
• Collaborate closely with product managers, engineers, and designers to ensure user research is effectively incorporated into product requirements, specifications, and design
• Stay up-to-date on UX and HCD best practices
• Stay up-to-date on trends in API and developer experience