Senior UX Researcher

Location: Hoofddorp, Netherlands (Hybrid - 1 day in office)

Contract: 1 year, with intention to convert to permanent

Visa sponsorship: Available

Start date: ASAP

🚀 About the Role

We're looking for a Senior UX Researcher who thrives on strategic thinking and quantitative insights-not just running user tests. You'll be embedded in cross-functional teams working on key flows like Onboarding, Registration, Contract-to-Collect, and Upsell within a fast-evolving SaaS platform. Your mission: help users experience value quickly and uncover opportunities to upsell services through seamless design.

This isn't a checkbox research role. We want someone who proactively drives discovery, challenges assumptions, and translates data into actionable strategy. You'll be shaping the digital transformation of a global logistics player (yes, FedEx), helping them evolve from legacy systems to digital-native excellence.

🧠 What You Bring

✅ Proven experience in quantitative UX research (surveys, analytics, A/B testing, etc.)
✅ Strong strategic mindset - you think beyond the screen
✅ Comfortable working in SaaS environments (experience is a plus)
✅ Ability to collaborate across product, design, and business teams
✅ Proactive attitude - you don't wait to be asked
✅ Experience with tech companies or digital-native environments
✅ Not just a usability tester - we need a thought partner
❌ Service Design is a pre

💼 What You'll Work On

Improving onboarding and registration flows
Enhancing contract-to-collect and upsell journeys
Mapping user experience across a SaaS platform
Identifying friction points and opportunities for service expansion
Collaborating with product teams to drive user-centered decisions

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Senior UX Researcher

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