Senior User Researcher / UX Researcher

Senior User Researcher / UX Researcher | B2C / B2B2C, Travel | £60-65k | Hybrid (Manchester, 2-3 days)

A talented Senior User Researcher / UX Researcher is needed by a leading provider of travel and lifestyle benefits! Our client needs an experienced and self-driven Senior User Researcher / UX Researcher who can evangelise user research across the business and help optimise product strategy.

Salary: £60-65k

Location: Manchester, 2-3 days/week (Hybrid)

This is a new role, where you will be able to take ownership of the organisation’s end-to-end research, from planning and recruitment to synthesis and storytelling. It is ideal for a self-starter who thrives in a fast-paced environment, enjoys building from scratch, and is confident engaging with cross-functional teams to embed research deeply into product strategy.

Please note that the client cannot sponsor at this time.

The Senior User Researcher / UX Researcher’s responsibilities include:

• Conducting mixed-method research (with a focus on qualitative) including interviews, usability testing, surveys, diary studies, etc to build up a picture of user needs and wants.
• Collaborating closely with product managers, product designers, and other key stakeholders to identify research questions and align on objectives.
• Producing data and user insights to aid in the creation of product strategy.

The Senior User Researcher / UX Researcher’s must have:

• Experience in industries like travel, loyalty, fintech, benefits platforms, and cross-cultural user studies.
• Previous hands-on user research experience (ideally in product-led or B2B2C environments), including running research independently and proactively across multiple teams.
• Familiarity with tools like Usertesting.com, Lyssna, Lookback, Maze, Optimal Workshop, Dovetail, or similar.