Lab Operations Technician

Working Title: Lab Operations Technician

State Role Title: Information Technology Specialist I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Information Technology

Department: 100125 - IT - Computer Labs

Pay Rate: Pay Range

Specify Range or Amount: $44,192 - $46,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 05/28/2025

About JMU

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information

This technician position is part of the Lab Operations department, which is responsible for the daily upkeep in the General Computing Labs at JMU.

Duties and Responsibilities

• Monitors, troubleshoots, and resolves hardware, software, and network issues in computer labs and classrooms
• Serves as a technical resource for setup and daily operation of computing labs
• Helps upkeep documentation and inventory information
• Contributes to the IT team and makes suggestions for service improvements

Qualifications

• Proficiency in Microsoft Office applications such as Outlook, Word and Excel
• Good working knowledge of computer and printer hardware and software setup and operation
• Ability to communicate with technical and non-technical customers
• Good customer service skills

Additional Posting Information

Conditions of Employment

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or [email protected]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

Qualifications

• Proficiency in Microsoft Office applications such as Outlook, Word and Excel
• Good working knowledge of computer and printer hardware and software setup and operation
• Ability to communicate with technical and non-technical customers
• Good customer service skills
• Employment is contingent upon the successful completion of a criminal background check
• E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States

Benefits

• FLSA Status: Non-Exempt: Eligible for Overtime
• Pay Rate: Pay Range
• Specify Range or Amount: $44,192 - $46,000
• The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System
• We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU

Responsibilities

• This technician position is part of the Lab Operations department, which is responsible for the daily upkeep in the General Computing Labs at JMU
• Monitors, troubleshoots, and resolves hardware, software, and network issues in computer labs and classrooms
• Serves as a technical resource for setup and daily operation of computing labs
• Helps upkeep documentation and inventory information
• Contributes to the IT team and makes suggestions for service improvements