Mastek is seeking a User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development.

Key responsibilities

User-centred design

Scope and deliver components of end-to-end user research activities in a variety of programme contexts
Recommend and execute appropriate user research activities based on project needs
Create and maintain phase-appropriate user research deliverables
Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication
Respond to challenges, supporting the team to reach a resolution
Support clients through all phases of the design process, from ideation to implementation

Stakeholder management

Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCD
Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery
Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services
Raise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these

Business development

Play a supporting role in creating persuasive business proposals
Apply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations

Community Development

Contribute to the evolution of Mastek’s user-centred design and consulting strategy
Support the development of propositions and ‘points of view’ for applying design thinking approaches in new markets and clients
Support the development of the community, applying Design Operations principles

Requirements

Experience

At least 3 years of relevant user research experience within agile teams and complex programmes
Demonstrated application of user research methods and tools
Proven experience in conducting user research and translating findings into actionable insights
Experience in consultancy
Mentoring experience of UCD/research teams
Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard
Sector experience in healthcare is a bonus

Skills

Strong stakeholder management and communication skills, with the ability to gain buy-in for approach
Strong facilitation skills for both remote and in-person workshops, meetings and research sessions
Ability to manage complex, ambiguous projects and organizational dynamics
Skills and experience in related disciplines such as service design, and content/communication design are a plus

Benefits

Competitive salary with an annual performance-related bonus.
Training budget for professional growth.
Choice of MacBook or Windows laptop with necessary software.
Cycle to Work scheme.
Flexible working structure (remote or hybrid options).
Pension contributions and life insurance.
Private healthcare.
Opportunities to work on diverse projects across public and private sectors.

User Researcher-with GDS

Job Type