User Experience Researcher

Our client, a global fintech leader with amazing culture, is hiring for a contract Qualitative UX Researcher. This is a hybrid position in Mountain View, CA.

This individual will help enhance their products, programs and partnership with Accountants and Accounting Firms. The ideal candidate will have a strong background in designing and moderating qualitative interviews, managing cross-functional partners, and excellent communication skills to articulate findings and recommendations to these cross-functional teams. Experience working with B2B users would be a huge plus.

Contract Duration: 12 Months to Start w/ Benefits (Medical, Dental, 401K, Holidays)

Key Responsibilities

Build and manage a community of accountants and team members within all sizes of accounting firms who use Intuit products and programs:

• Own end-to-end community management, including recruiting and onboarding the right mix of accountants (by firm size, services, and product usage)
• Establish ongoing feedback loops to gather insights from the community, surface unmet needs, and partner with leadership and internal teams like Product and Marketing to influence product roadmap and go-to-market plans
• Maintain panel health and engagement, and overseeing operational processes such as incentive management, compliance, scheduling, and data governance

Qualitative Research

• Utilize qualitative methods to gather deep, meaningful insights to inform design decisions, product improvements, program enhancements, and go-to-market strategy and plans
• Significant experience in analyzing & synthesizing qualitative inputs at scale and with velocity to deliver actionable insights to improve the user experience and identify pain points and areas for enhancement.

Communication and Reporting

• Develop clear and concise reports to communicate research findings and insights.
• Present actionable recommendations to cross-functional teams, product and marketing stakeholders/leadership.
• Influence product decisions and enhancements through effective communication and collaboration.

Required Skills

• Proven experience in qualitative research, with a focus on conducting B2B interviews
• Excellent written and verbal communication skills.
• Ability to design and conduct qualitative interviews, both remotely and in-person.
• Ability to translate data into actionable insights.
• Strong collaboration and teamwork skills, particularly with cross-functional teams and senior leadership
• Ability to inspire change across the organization by leading with authority and motivating action through inspirational leadership
• Ability to work in an agile environment

Preferred Skills

• Experience with financial software is a plus.
• Familiarity with industry-standard user research tools and software.
• Past coursework in financial accounting, and/or familiarity with accounting principles