NASCO is hiring: UX Researcher I in Frankfort

Overview

Under immediate supervision, the UX Researcher I brings industry knowledge and emerging trends to our team, shaping user experiences through cutting-edge research. This role plays a key part in influencing product design and functionality, ensuring our digital products and services meet the highest standards.

Leveraging Design Thinking methodology, the UX Researcher I develops an understanding of our users, uncovering insights that drive product decisions. Working closely with multidisciplinary teams—including product managers, designers, and engineers—they conduct high-quality, end-to-end research in a fast-paced environment.

Beyond research, the UX Researcher I is also a skilled copywriter, with the ability to distill information into clear, user-friendly content. They anticipate what users need to know and when, helping to shape their understanding and appreciation of the product.

Success in this role comes from a passion for creating exceptional user experiences, a good grasp of user research methodologies, and the ability to translate insights into impactful design solutions.

Responsibilities

Conducts a variety of user research methods, including: User interviews, Surveys, Usability testing/ Analysis, A/B testing, Field studies

Analyzes qualitative and quantitative data to identify user needs, behaviors, and motivations

Synthesize research findings into actionable insights and recommendations

Collaborates with design teams to create user-centered design

Develops user personas, user journeys, and other user-centric artifacts

Conducts usability testing to evaluate the effectiveness of design prototypes

Develops data-driven recommendations to improve user experience

Collaborates with UX designers, product managers, and developers to establish priorities and ensure that research findings are acted upon.

Works closely with cross-functional teams, including product management, engineering, and marketing

Effectively communicates research findings and insights to both technical and non-technical audiences in a clear and concise manner

Plans and executes UX research tasks to align with our product timelines. Contributes to wireframe and user story creation

Advocates for user needs while understanding their connections to our business goals and desired outcomes

This position does not have supervisory responsibilities

Qualifications

Required Knowledge, Skills, and Abilities

Novice understanding of user research methodologies and techniques like user interviews, surveys, focus groups, card sorting, usability testing, A/B testing, diary studies, field studies, eye tracking, tree testing, and behavioral analysis

Intermediate proficiency to use data analysis tools (e.g., Excel, SQL, statistical analysis software) to organize, manipulate, and interpret data, including using formulas, queries, and basic statistical functions to generate insights.)

Novice ability to work independently and as part of a team

Novice understanding of the Design Thinking methodology and ability to apply empathy, ideation, and prototyping to solve problems.

Intermediate verbal and written communication skills and presentation skills including the ability convey complex ideas concisely, tailor communications to the audience, and create compelling narratives

Intermediate ability to communicate and document research findings through artifacts and presentations

Preferred Knowledge, Skills, and Abilities

Fundamental awareness of A/B testing and experimentation

Fundamental awareness with the healthcare domain

Fundamental awareness with UX design tools such as Figma and the Adobe suite

Experience

Between 0 and 2 years of work experience in the UX research field, with at least some experience working on large and complex products or equivalent

1 year experience with user testing and usability evaluation

1 year experience in planning and conducting different types of research including foundational, generative, and evaluative research at multiple points in the product development lifecycle

Preferred Experience

1 year experience with design tools (e.g., Figma, AHA!, MIRO, Sketch)

1 year experience with qualitative and quantitative data analysis

1 year experience in planning and facilitating Design Thinking workshops

Required Training, Certification and Education

Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), a social science, or related fields or related experience

Formal training in running higher-level statistical analyses; experience using requirements that align to the essential roles and responsibilities

Preferred Training, Certification and Education

Masters’ Degree in Human-Computer Interaction or a related field

Working Conditions

Travel : None

Work environment : Must be able to use equipment at workstation for up to 8 hours daily

Location : Home office/remote, Local to the State of MICHIGAN Required

Benefits Overview

At NASCO, we trust our workforce to be fully remote, working from their home . This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities.

Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer:

Physical and Mental Health Benefits

Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans

Telehealthcare – for Medical and Behavioral visits

Generous PTO with buy/sell options

9 Company holidays, a floating day off, and a day off for volunteering

Employee Assistance Program

Wellness program - earn insurance discounts or credit towards health-related items

Financial Health Benefits

401K Plan with employer matching contributions

Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses

Bonus and Recognition programs

Tuition Assistance

Consultation with financial planner

Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available

Group Discount programs -mobile, technology services, etc., to help you save money

Other Benefits

E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost

NASCO is an Equal Opportunity Employer/veterans/disability/race/color/religion/sex/sexual orientation/gender identity/national origin. Must have legal authority to work in the US

We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment

Location US-Home Office/ Remote

# Positions 1

Category Information Technology - All Openings

Travel Requirements 0-20%

Qualifications

• Novice understanding of user research methodologies and techniques like user interviews, surveys, focus groups, card sorting, usability testing, A/B testing, diary studies, field studies, eye tracking, tree testing, and behavioral analysis
• Intermediate proficiency to use data analysis tools (e.g., Excel, SQL, statistical analysis software) to organize, manipulate, and interpret data, including using formulas, queries, and basic statistical functions to generate insights.)
• Novice ability to work independently and as part of a team
• Novice understanding of the Design Thinking methodology and ability to apply empathy, ideation, and prototyping to solve problems
• Intermediate verbal and written communication skills and presentation skills including the ability convey complex ideas concisely, tailor communications to the audience, and create compelling narratives
• Intermediate ability to communicate and document research findings through artifacts and presentations
• Fundamental awareness of A/B testing and experimentation
• Fundamental awareness with the healthcare domain
• Fundamental awareness with UX design tools such as Figma and the Adobe suite
• Between 0 and 2 years of work experience in the UX research field, with at least some experience working on large and complex products or equivalent
• 1 year experience with user testing and usability evaluation
• 1 year experience in planning and conducting different types of research including foundational, generative, and evaluative research at multiple points in the product development lifecycle
• 1 year experience with design tools (e.g., Figma, AHA!, MIRO, Sketch)
• 1 year experience with qualitative and quantitative data analysis
• 1 year experience in planning and facilitating Design Thinking workshops
• Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), a social science, or related fields or related experience
• Formal training in running higher-level statistical analyses; experience using requirements that align to the essential roles and responsibilities
• Masters’ Degree in Human-Computer Interaction or a related field
• Location : Home office/remote, Local to the State of MICHIGAN Required
• Must have legal authority to work in the US

Benefits

• This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities
• Our full benefit package is designed to support the physical, mental, and financial health of our associates
• Physical and Mental Health Benefits
• Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
• Telehealthcare – for Medical and Behavioral visits
• Generous PTO with buy/sell options
• 9 Company holidays, a floating day off, and a day off for volunteering
• Employee Assistance Program
• Wellness program - earn insurance discounts or credit towards health-related items
• Financial Health Benefits
• 401K Plan with employer matching contributions
• Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
• Bonus and Recognition programs
• Tuition Assistance
• Consultation with financial planner
• Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
• Group Discount programs -mobile, technology services, etc., to help you save money

Responsibilities

• Under immediate supervision, the UX Researcher I brings industry knowledge and emerging trends to our team, shaping user experiences through cutting-edge research
• This role plays a key part in influencing product design and functionality, ensuring our digital products and services meet the highest standards
• Leveraging Design Thinking methodology, the UX Researcher I develops an understanding of our users, uncovering insights that drive product decisions
• Working closely with multidisciplinary teams—including product managers, designers, and engineers—they conduct high-quality, end-to-end research in a fast-paced environment
• Beyond research, the UX Researcher I is also a skilled copywriter, with the ability to distill information into clear, user-friendly content
• They anticipate what users need to know and when, helping to shape their understanding and appreciation of the product
• Success in this role comes from a passion for creating exceptional user experiences, a good grasp of user research methodologies, and the ability to translate insights into impactful design solutions
• Conducts a variety of user research methods, including: User interviews, Surveys, Usability testing/ Analysis, A/B testing, Field studies
• Analyzes qualitative and quantitative data to identify user needs, behaviors, and motivations
• Synthesize research findings into actionable insights and recommendations
• Collaborates with design teams to create user-centered design
• Develops user personas, user journeys, and other user-centric artifacts
• Conducts usability testing to evaluate the effectiveness of design prototypes
• Develops data-driven recommendations to improve user experience
• Collaborates with UX designers, product managers, and developers to establish priorities and ensure that research findings are acted upon
• Works closely with cross-functional teams, including product management, engineering, and marketing
• Effectively communicates research findings and insights to both technical and non-technical audiences in a clear and concise manner
• Plans and executes UX research tasks to align with our product timelines
• Contributes to wireframe and user story creation
• Advocates for user needs while understanding their connections to our business goals and desired outcomes
• This position does not have supervisory responsibilities
• Work environment : Must be able to use equipment at workstation for up to 8 hours daily