Quantitative UX Researcher

About The Team

Our Applied team brings OpenAI technologies to consumers and businesses around the world. We collaborate across research, engineering, design and business functions to turn cutting-edge AI advancements into impactful real-world applications. Our team has been behind notable product launches (ChatGPT, API, Sora), creating tools that help developers write code, enable businesses to operate more efficiently, and empower individuals to learn and create. As AI capabilities rapidly evolve, we focus on ensuring that our products are safe, accessible, and beneficial to all.

About The Role

We are looking for an experienced Quantitative UX Researcher to join our interdisciplinary team focused on understanding how people use and get value from ChatGPT and other OpenAI products. This role combines rigorous quantitative research with innovative social science methodologies to address complex questions related to our products and the experiences of our users. In this role, you’ll own research end-to-end and work closely with product teams (PM, Eng, Design, DS), designing and executing research and translating insights into actionable strategies.

In This Role, You Will

• Collaborate with product teams to identify and execute research questions that address critical product challenges and open questions.
• Design and implement rigorous research methodologies to answer these questions with a focus on survey design and deployment and statistical methods to analyze quantitative data.
• Propose and apply innovative research methodologies to solve challenging problems and provide comprehensive measurement strategies.
• Synthesize qualitative and quantitative data to provide clear insights and recommendations, communicating results effectively to both technical and non-technical audiences to drive product decisions.

You Might Thrive In This Role If You

• 10+ years of relevant experience in quantitative user experience with experience answering product questions and understanding user behavior.
• Deep experience in survey methodology, including survey design, sampling, and analysis.
• Demonstrated ability to design and conduct original research addressing complex product questions, and communicate it to stakeholders.
• Strong experience in statistical analysis and proficiency in programming languages such as Python, R, SQL.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Compensation Range: $310K - $393K

Qualifications

• 10+ years of relevant experience in quantitative user experience with experience answering product questions and understanding user behavior
• Deep experience in survey methodology, including survey design, sampling, and analysis
• Demonstrated ability to design and conduct original research addressing complex product questions, and communicate it to stakeholders
• Strong experience in statistical analysis and proficiency in programming languages such as Python, R, SQL
• For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information

Benefits

• Compensation Range: $310K - $393K

Responsibilities

• This role combines rigorous quantitative research with innovative social science methodologies to address complex questions related to our products and the experiences of our users
• In this role, you’ll own research end-to-end and work closely with product teams (PM, Eng, Design, DS), designing and executing research and translating insights into actionable strategies
• In This Role, You Will
• Collaborate with product teams to identify and execute research questions that address critical product challenges and open questions
• Design and implement rigorous research methodologies to answer these questions with a focus on survey design and deployment and statistical methods to analyze quantitative data
• Propose and apply innovative research methodologies to solve challenging problems and provide comprehensive measurement strategies
• Synthesize qualitative and quantitative data to provide clear insights and recommendations, communicating results effectively to both technical and non-technical audiences to drive product decisions