Sr. User Experience Researcher 2

The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.Job Description Summary : Job Description : PayPal, Inc. seeks Senior UX Researcher in New York, NYJob Duties : Identify and complete research opportunities that drive product and design strategy, scoping project requirements, and clearly communicating the value of UX research to stakeholders. Develop frameworks that guide decisions in research objectives, product feature strategies, and cross-team collaborations. Execute research studies from beginning to end : identify the right research questions, develop clear hypotheses, define the participant sample, choose the best methodology, design the study, and execute with attention to detail and quality. Collate and present compelling insights and recommendations to multiple teams and leaders across the organization, adeptly negotiating for user needs and driving customer-centric decision-making. Own data documentation, ensuring that all research data and materials are properly stored and managed to ensure transparency and future accessibility. Contribute to and facilitate workshop / design sprint activities by surfacing relevant findings, pitching research opportunities, and influencing the evolution of product and design strategy. Act as a vital liaison between design, product management, and marketing teams, facilitating effective collaboration and communication across all stakeholders. Have a clear understanding of how various research functions and data sources (e.g. market research, product marketing, analytics, etc.) contribute to the product development lifecycle, and how to integrate them into your own work. Support strategic change initiatives, advocate for user-centric approaches, pilot new workflows, and explore best practices that evolve our craft. Foster a culture of learning and knowledge-sharing within the team by advising less experienced researchers, supporting their professional growth, and helping to elevate the overall expertise of the team. Partial telecommuting permitted from within a commutable distance.Minimum Requirements : Master's degree, or foreign equivalent, in Design, Information Architecture, Human Factors / HCI, Psychology, Cognitive or Social Sciences, or a closely related field plus five years of experience in the job offered or a related occupation. Employer will accept a Bachelor's degree, or foreign equivalent, in Design, Information Architecture, Human Factors / HCI, Psychology, Cognitive or Social Sciences, or a closely related field plus eight years of experience in the job offered or a related

Skill Requirements :1. Track and measure key performance indicators (KPIs) to understand how well the product meets user needs and where it can improve (5 years).2. Leverage user testing platforms to run tests with users, both remotely and in-person, to gather insights into their experiences (5 years).3. Combine quantitative and qualitative research methodologies to understand how people use products, identify issues, and provide solutions to improve designs (5 years).4. Safeguard research participants' well-being by following ethical guidelines, securely handling data, and ensuring accuracy (5 years). 5. Develop visual tools like personas (representations of user types) and journey maps (a timeline of user experiences) to identify opportunities to improve the product at every stage (5 years).6. Design and run quantitative surveys to gather feedback from users (4 years).7. Perform statistical analysis (e.g., t-tests) on data to analyze data and provide evidence for making informed decisions (4 years).8. Use SQL (a tool for working with databases) to retrieve and study data about how users interact with products (2 years).9. Work with Product Managers to plan A / B tests (comparing two versions of a product) to see how changes affect user behavior and attitudes (2 years).EOE, including disability / vets.Must be legally authorized to work in the U.S. without sponsorshipAdditional Job Description : Salary : $149,000-276,900 per annum. 40 hours per week; M-F, 9 : 00 a.m. to 5 : 00 p.m.PayPal is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including but not limited to relevant skills and experience. Your recruiter can share more information about our total compensation package during the hiring process.Subsidiary : PayPalTravel Percent : 0For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both

Benefits :At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit .Who We Are : Click Here to learn more about our culture and community.Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .Belonging at PayPal : Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and

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Create a job alert for this searchUser Experience Researcher • White Plains, NY, United States#J-18808-Ljbffr

Qualifications

• Minimum Requirements : Master's degree, or foreign equivalent, in Design, Information Architecture, Human Factors / HCI, Psychology, Cognitive or Social Sciences, or a closely related field plus five years of experience in the job offered or a related occupation
• Employer will accept a Bachelor's degree, or foreign equivalent, in Design, Information Architecture, Human Factors / HCI, Psychology, Cognitive or Social Sciences, or a closely related field plus eight years of experience in the job offered or a related
• Develop visual tools like personas (representations of user types) and journey maps (a timeline of user experiences) to identify opportunities to improve the product at every stage (5 years).6. Design and run quantitative surveys to gather feedback from users (4 years)
• Perform statistical analysis (e.g., t-tests) on data to analyze data and provide evidence for making informed decisions (4 years)
• Use SQL (a tool for working with databases) to retrieve and study data about how users interact with products (2 years)
• Work with Product Managers to plan A / B tests (comparing two versions of a product) to see how changes affect user behavior and attitudes (2 years).EOE, including disability / vets
• Must be legally authorized to work in the U.S. without sponsorship

Benefits

• Additional Job Description : Salary : $149,000-276,900 per annum
• 40 hours per week; M-F, 9 : 00 a.m. to 5 : 00 p.m.PayPal is committed to fair and equitable compensation practices
• The total compensation for this position includes standard company benefits and is based on various factors including but not limited to relevant skills and experience
• Your recruiter can share more information about our total compensation package during the hiring process
• Subsidiary : PayPalTravel Percent : 0For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both
• Benefits :At PayPal, we're committed to building an equitable and inclusive global economy
• We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more

Responsibilities

• We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards
• We also help merchants connect with their customers, process exchanges and returns, and manage risk
• We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade
• Job Description Summary : Job Description : PayPal, Inc. seeks Senior UX Researcher in New York, NYJob Duties : Identify and complete research opportunities that drive product and design strategy, scoping project requirements, and clearly communicating the value of UX research to stakeholders
• Develop frameworks that guide decisions in research objectives, product feature strategies, and cross-team collaborations
• Execute research studies from beginning to end : identify the right research questions, develop clear hypotheses, define the participant sample, choose the best methodology, design the study, and execute with attention to detail and quality
• Collate and present compelling insights and recommendations to multiple teams and leaders across the organization, adeptly negotiating for user needs and driving customer-centric decision-making
• Own data documentation, ensuring that all research data and materials are properly stored and managed to ensure transparency and future accessibility
• Contribute to and facilitate workshop / design sprint activities by surfacing relevant findings, pitching research opportunities, and influencing the evolution of product and design strategy
• Act as a vital liaison between design, product management, and marketing teams, facilitating effective collaboration and communication across all stakeholders
• Have a clear understanding of how various research functions and data sources (e.g. market research, product marketing, analytics, etc.)
• contribute to the product development lifecycle, and how to integrate them into your own work
• Support strategic change initiatives, advocate for user-centric approaches, pilot new workflows, and explore best practices that evolve our craft
• Foster a culture of learning and knowledge-sharing within the team by advising less experienced researchers, supporting their professional growth, and helping to elevate the overall expertise of the team
• Partial telecommuting permitted from within a commutable distance
• Track and measure key performance indicators (KPIs) to understand how well the product meets user needs and where it can improve (5 years)
• Leverage user testing platforms to run tests with users, both remotely and in-person, to gather insights into their experiences (5 years).3. Combine quantitative and qualitative research methodologies to understand how people use products, identify issues, and provide solutions to improve designs (5 years).4. Safeguard research participants' well-being by following ethical guidelines, securely handling data, and ensuring accuracy (5 years)