User Experience Researcher

UX Researcher (with Strong Product Sense)

Location: Los Angeles

Employment Type: Full-time

About WowNow

WowNow is an AI-driven, distributed manufacturing platform that brings personalized creation closer to consumers. By combining intelligent software with CNC processing and UV printing, WowNow enables on-demand, localized production across retail, events, and partner locations.

As our core product development team is based overseas, building a localized, intuitive product experience for global users is critical.

Role Overview

The UX Researcher (with strong product sense) serves as the voice of overseas users in WowNow’s product development process.

This role focuses on user research, usability testing, and UX localization, with a strong emphasis on turning insights into actionable product recommendations.

You will work closely with overseas users, operations teams, and business partners, while collaborating with China-based product, design, and engineering teams.

This role is ideal for someone who not only understands how to find user problems, but also understands how products are built and shipped.

Key Responsibilities

1. UX Localization & Product Insight

• Identify gaps between existing product design and local user expectations
• Evaluate UI/UX flows for clarity, usability, and cultural relevance
• Recommend UX improvements that are practical, prioritized, and aligned with product constraints
• Support localization beyond language, including workflows, interaction logic, and mental models

2. User Research & Interviews

• Plan and conduct user interviews with:
• End consumers
• Operators / agents
• Retail staff and partners
• Gather qualitative insights on user needs, pain points, and behaviors
• Build and maintain user personas and core usage scenarios
• Synthesize research findings into clear, decision-ready insights

3. Usability Testing & Validation

• Design and execute usability testing for prototypes and live products
• Test key user flows in real-world environments (retail, events, kiosks)
• Identify usability issues and validate proposed improvements
• Support post-launch validation to ensure UX changes deliver real impact

4. User Behavior & Data Analysis

• Analyze user behavior data to understand feature adoption and drop-off points
• Identify friction in onboarding, creation, and completion flows
• Partner with product and engineering teams to define meaningful UX success metrics

5. Cross-Functional & Cross-Border Collaboration

• Clearly communicate research findings and UX recommendations to product and engineering teams
• Translate user insights into concrete, actionable product suggestions
• Support alignment across business, operations, product, and engineering stakeholders

Qualifications

• 3–7 years of experience in UX research, product research, or related roles
• Strong foundation in qualitative research methods (interviews, usability testing)
• Demonstrated ability to influence product decisions through research
• Strong product intuition and understanding of how software products are built
• Fluent in English; Mandarin Chinese is a strong plus
• Comfortable working with distributed, cross-cultural teams

Nice to Have

Experience localizing products for overseas markets

Experience with hardware-software integrated products

Startup or fast-growing company experience

What Success Looks Like

Overseas users can complete key product flows with minimal friction

UX issues are identified early and addressed before scaling

Product decisions are informed by real user behavior and insights

UX localization feels intentional, intuitive, and practical

Why Join WowNow

Shape the global product experience from an early stage

High visibility and direct impact on product decisions

Work at the intersection of AI, manufacturing, and consumer experience

Collaborate with a fast-moving, international product team