User Experience Consultant

Role: UX/Service Designer

Rate: £495 p/d Outside IR35

Location: Canary Wharf HQ -Hybrid Model - 2 days p/w on site

Duration: 6 months

We're working with a Global Bank looking for a UX/Service Designer with experience working on internal applications/products. In this role you'll be working on a modernisation of the current products and processes within the business.

Experience Required

• Experience as a UX/Service Designer with a strong portfolio demonstrating user-centred design expertise.
• Deep understanding of design principles and best practices.
• Proven experience with user-centred design methodologies, including the ability to explain design decisions effectively.
• Expertise in creating user workflows, diagrams, and service blueprints.
• A strong appreciation for simplicity and elegance in UX design.
• Stakeholder collaboration skills, including experience engaging with SMEs, business leaders, and development teams.
• Good knowledge of Agile methodologies and experience working in Agile environments.
• Comfortable working in cross-functional teams, contributing independently and alongside other UX professionals.
• Proficiency with UX design tools, such as Figma, Sketch, and Axure.
• Passion for human cognition and behaviour, with a focus on enhancing user experiences.
• Ability to manage multiple projects at different stages of development.
• Strong interpersonal and communication skills, with the ability to engage effectively in a corporate/banking environment.
• Excellent time management skills, ensuring the timely delivery of UX solutions.

Responsibilities

• Workshop Facilitation – Organise and lead workshops to gather high-level user requirements, define user journeys, and create service blueprints.
• User-Centred Design Outputs – Develop user flows, layout anatomies, and concept designs based on user journeys and business requirements.
• Prototype Development – Produce low-fidelity and high-fidelity designs across multiple projects, validating them with business stakeholders and end users.
• Cross-Functional Collaboration – Work closely with business analysts, developers, and QA teams to ensure seamless implementation of designs.
• Design Strategy – Collaborate with the UX Lead to establish and refine design strategies for each project.