Overview

We’re looking for an experienced Quantitative UX Researcher to help us deeply understand how business users engage with SAP’s next-generation AI experiences—and to drive data-informed decisions about the future of AI across our enterprise platform. You’ll lead rigorous, end-to-end research that grounds our AI product strategy in the needs, expectations, and behaviors of business users globally.

What you’ll do

Drive user-centered AI innovation, uncover what business users need and expect from AI, and translate these insights into opportunities that shape AI product strategy and the overall SAP AI roadmap.
Design and execute large-scale, statistically rigorous studies (e.g., surveys, behavioral telemetry analyses, experimentations) to reveal how users interact with AI features, understand trust barriers, and measure real-world value and impact.
Develop metrics and longitudinal tracking systems to monitor changes in business user attitudes, trust, efficiency, and adoption of AI-driven capabilities over time—informing teams as they scale and mature SAP’s AI offerings.
Surface actionable insights for product and business strategy using segmentation, behavioral modeling, and advanced analytics to drive adoption, satisfaction, and business outcomes; ensure research findings inform product decisions and technology investments.
Partner closely with fellow AI-focused User Researchers, PMs, Designers, Engineers, and Data Scientists to translate insights into intuitive, trusted AI solutions for business users.
Be a voice for responsible, human-centered AI and establish research programs addressing explainability, fairness, user control, and confidence in AI—advancing SAP’s leadership in trustworthy enterprise AI.
Synthesize complex quantitative findings into clear, compelling recommendations for technical, design, and executive audiences—driving clarity in the evolution of SAP’s AI.
You instinctively think about problems from the perspective of business users, and are highly motivated to make AI more intuitive, trustworthy, and impactful.
Turning complex product and business questions into researchable hypotheses, and bringing structure and scientific rigor to transformative AI innovation.
You are an Applied Generalist comfortable applying a broad toolkit—from experimental methods to statistical modeling—to tackle varied business and UX challenges.
A genuine love of programming and advanced analytics to unlock the “why” and “how” of user interaction with AI.
You are a Responsible AI advocate excited to shape how the next generation of SAP AI products earn the appropriate level of trust and foster adoption among enterprise users.
A passion for translating research into actionable product changes that improve both user experience and business outcomes.

Qualifications

3+ years of experience in applied product research for AI-driven or data-rich products, ideally in enterprise or business software.
Experience with large-scale data, advanced quantitative methods, and multi-method studies focused on AI feature adoption, usability, or value measurement.
Demonstrated expertise in applied statistics, survey methodology, and user measurement at scale.
Advanced degree (MS/PhD) in a relevant field (HCI, Psychology, Social Science, Information Science, etc.).
Coding skills in SQL and Python (PHP a plus).
Understanding of qualitative and user-centered design methods, especially as they relate to AI and business user interactions.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. The targeted combined range for this position is 156,700 - 294,700 USD. The actual amount offered will be within that range, dependent upon education, skills, experience, scope of the role, location, and other factors determined through the selection process. Any variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference SAP North America Benefits for more information.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Nearest Major Market: San Jose Nearest Secondary Market: Palo Alto

Quantitative UX Researcher - SAP Business AI

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