UX Researcher

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 8 months. This term could be extended based on company business needs.

UX Specialist II

The UX Specialist II role collaborates with UX, product and technology partners to fully understand the customer journey, potential gaps, and opportunities according to their discipline in each user experience. This role builds and develops the UX team's knowledge and skill set and best practices.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8IC

As a UX Researcher, you will utilize usability tools and qualitative research methods to provide actionable insights that drive future design improvements. You will work to improve the usability, usefulness, and desirability of web sites and applications in collaboration with requirements, fellow researchers, designers, content specialists and front-end developers.

Responsibilities

• Use a variety of remote and face-to-face research methods, such as moderated and un-moderated testing, benchmarking, card sorting, interviews, and surveys - and recommend the right methods for each teams’ needs.
• Work collaboratively with the designers, product and marketing managers, data analysts and engineering teams responsible for the TIAA experience, so they can make confident, informed choices about design strategy with data-backed insights and recommendations.
• Evaluate, learn and evangelize new methods to team members
• Operate in a highly dynamic environment, navigate ambiguity and tackle complex problems
• Can clearly define and passionately advocate for customer needs
• Review, analyze and produce key highlights and detailed analysis of user testing sessions, surveys, competitive research, Voice-of-Customer (VOC) data, analytics
• Write, launch and analyze surveys and remote, unmoderated user testing
• Review, index, analyze and reorganize previous user research
• Review, select and present representative video clips of recorded user sessions
• Excellent storytelling capabilities and communications skills

Required Qualifications: Must have experience with the following capabilities.

• UserTesting.com
• Qualtrics
• Figma
• Microsoft Powerpoint, Sharepoint, Word, etc.

Start Date: 06-Apr-2026

End Date: 31-Dec-2026

Travel Required: Yes

Anticipated Posting End Date

2026-03-20

Base Pay Range: $45.96/hr - $72.12/hr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

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Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If You Are a U.S. Applicant And Desire a Reasonable Accommodation To Complete a Job Application Please Use One Of The Below Options To Contact Our Accessibility Support Team:

Phone: (800) 842-2755

Email: [email protected]

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices

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For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

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,

As a UX Researcher, you will utilize usability tools and qualitative research methods to provide actionable insights that drive future design improvements. You will work to improve the usability, usefulness, and desirability of web sites and applications in collaboration with requirements, fellow researchers, designers, content specialists and front-end developers.

Responsibilities

• Use a variety of remote and face-to-face research methods, such as moderated and un-moderated testing, benchmarking, card sorting, interviews, and surveys - and recommend the right methods for each teams’ needs.
• Work collaboratively with the designers, product and marketing managers, data analysts and engineering teams responsible for the TIAA experience, so they can make confident, informed choices about design strategy with data-backed insights and recommendations.
• Evaluate, learn and evangelize new methods to team members
• Operate in a highly dynamic environment, navigate ambiguity and tackle complex problems
• Can clearly define and passionately advocate for customer needs
• Review, analyze and produce key highlights and detailed analysis of user testing sessions, surveys, competitive research, Voice-of-Customer (VOC) data, analytics
• Write, launch and analyze surveys and remote, unmoderated user testing
• Review, index, analyze and reorganize previous user research
• Review, select and present representative video clips of recorded user sessions
• Excellent storytelling capabilities and communications skills

Required Qualifications: Must have experience with the following capabilities.

• UserTesting.com
• Qualtrics
• Figma
• Microsoft Powerpoint, Sharepoint, Word, etc.