Responsibilities

Team Intro: CapCut is an all-in-one video editing app that empowers creators to express themselves and transform videos into creative masterpieces. In addition to its basic features, such as video editing, text, stickers, filters, colors and music, CapCut offers free advanced features, including keyframe animation, smooth slow-motion effects, chroma key, Picture-in-Picture (PIP), and stabilization to help you capture and snip moments. The User Research team at TikTok is dedicated to understanding the diverse needs and behaviors of users and creators across the globe. By leveraging deep insights and data-driven strategies, we support multiple business lines, enhancing user experiences and driving sustainable growth. Our team is composed of passionate researchers who tackle complex challenges to inform product design and strategy across several product pillars. We strive to be the most trusted partner to our business teams, providing valuable insights that empower product and design teams to innovate and succeed. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Responsibilities: - Collaborate closely with cross-functional teams including product management, design, engineering, and marketing, and global user research teams, to identify and prioritize research opportunities that inform product strategy and design. - Collaborate closely with stakeholders to identify the key research questions that will help shape product strategy. - Design and execute end-to-end research studies using a diverse set of qualitative and quantitative methodologies. - Analyze user behavior and attitudes to uncover actionable insights that influence product decisions and benefit the overall user experience. - Manage and prioritize research activities in a fast-paced environment, balancing multiple projects and stakeholder needs and communication styles. - Communicate research findings and recommendations in compelling and creative ways to influence product direction and strategy. - Lead foundational research initiatives, drawing insights from relevant industries to explore solutions to long-term product challenges.

Qualifications

Minimum Qualifications - Bachelor's degree with 3+ years of relevant experience within user experience, applied research setting and/or product research and development, or a Master’s degree and 3+ years relevant experience, or a PhD with 1+ years of relevant experience. - Proven experience in both qualitative and quantitative research methods, including in-depth interviews, focus groups, concept testing, usability testing, surveys, and data analysis. - Experience applying statistical methods such as regressions, ANOVA, and T-tests. - Ability to work independently and autonomously, managing multiple projects simultaneously in a fast-changing environment. - Excellent communication skills, with the ability to translate research findings into strategic narratives and influence cross-functional teams and senior stakeholders. Preferred Qualifications - Advanced degree (Master’s or Ph.D.) in a relevant field such as Human-Computer Interaction, Psychology, Sociology, Communication, Information Science, Media Studies, Computer Science, or Economics. - Proficiency in statistical analysis and data analysis tools such as SQL, Python, R, SPSS, or equivalent. - Experience working in a global organization and collaborating across diverse teams and time zones. - Strong understanding of user-centered design principles and experience partnering with designers, product managers, and engineers. - Proven ability to influence product strategy through high-quality, data-driven research. - Familiarity with the social media industry or content creation platforms. - Experience with advanced statistical methods, including multivariate regression, factor analysis, cluster analysis, structural equation modeling (SEM), and machine learning.

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $102400 - $222933 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About USDS

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Data Security Statement

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

https://tinyurl.com/USDS-RA

Qualifications

Minimum Qualifications - Bachelor's degree with 3+ years of relevant experience within user experience, applied research setting and/or product research and development, or a Master’s degree and 3+ years relevant experience, or a PhD with 1+ years of relevant experience
Proven experience in both qualitative and quantitative research methods, including in-depth interviews, focus groups, concept testing, usability testing, surveys, and data analysis
Experience applying statistical methods such as regressions, ANOVA, and T-tests
Ability to work independently and autonomously, managing multiple projects simultaneously in a fast-changing environment
Excellent communication skills, with the ability to translate research findings into strategic narratives and influence cross-functional teams and senior stakeholders
This role requires the ability to work with and support systems designed to protect sensitive data and information

Benefits

【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $102400 - $222933 annually
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location
Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units
Benefits may vary depending on the nature of employment and the country work location
Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others
Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)

Responsibilities

The User Research team at TikTok is dedicated to understanding the diverse needs and behaviors of users and creators across the globe
By leveraging deep insights and data-driven strategies, we support multiple business lines, enhancing user experiences and driving sustainable growth
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department
We regularly review our hybrid work model, and the specific requirements may change at any time
Responsibilities: - Collaborate closely with cross-functional teams including product management, design, engineering, and marketing, and global user research teams, to identify and prioritize research opportunities that inform product strategy and design. - Collaborate closely with stakeholders to identify the key research questions that will help shape product strategy
Design and execute end-to-end research studies using a diverse set of qualitative and quantitative methodologies
Analyze user behavior and attitudes to uncover actionable insights that influence product decisions and benefit the overall user experience
Manage and prioritize research activities in a fast-paced environment, balancing multiple projects and stakeholder needs and communication styles
Communicate research findings and recommendations in compelling and creative ways to influence product direction and strategy
Lead foundational research initiatives, drawing insights from relevant industries to explore solutions to long-term product challenges
Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

UX Researcher, Capcut - USDS

Job Type