UXR Manager, E-Commerce - USDS

Responsibilities

About the Team This team provides strategic support to multiple business lines and helps these businesses grow sustainably. We are committed to becoming the most trustworthy strategy partner of business teams, empowering business growth at different stages of development. TikTok is home to a new kind of shopping culture. Community Commerce blends community, entertainment, and shopping that makes product discovery so unique on TikTok. The TikTok community is having a catalytic and culture-defining impact on modern retail. We are looking for passionate and talented people to join our ecommerce research team. Responsibilities: - Lead a user research team and oversee initiatives that provide critical insights for US market success. Manage research projects and lead a team to deliver findings, helping strategic decision making. - Partner with local and global stakeholders to define the research agenda, ensuring alignment between our vision and evolving customer needs in the rapidly changing US online shopping landscape. - Work closely with cross-functional leaders to deepen understanding of the evolving US e-commerce market. Leverage user insights to enhance stakeholders' knowledge and support well-informed strategic decisions through data-driven research findings. - Manage end-to-end research activities and resources, synthesizing findings into impactful insights that empower stakeholders with practical guidance. - Foster a collaborative team culture characterized by open communication and learning. Lead research teams to complete while prioritizing individual growth through guidance and feedback, providing all members opportunities to enhance their expertise. - Stay up-to-date on industry trends, best practices, and emerging methodologies, continually advancing the research process.

Qualifications

Minimum Qualifications: - Bachelor's degree or higher in Psychology, Statistics, Sociology, Marketing Research, Economics, International Trade or a related field - 5+ years of experience conducting UX research, consumer insights, market research or analogous work, preferably within the ecommerce industry - Proficiency applying both qualitative and quantitative methods such as usability testing, focus groups, interviews, concept evaluation, diary studies, surveys, data analysis (SPSS, R or Python), A/B testing etc. - Capability to coordinate globally distributed projects and collaborate with researchers and stakeholders across regions - Strong written and oral communication skills to influence product partners and major decisions. Preferred Qualifications: - 2+ years of team management experience from large-scale companies, preferably leading a culturally diverse group

Job Information

[For Pay Transparency]Compensation Description (Annually)

The base salary range for this position in the selected city is $102400 - $222934 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About USDS

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility - especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at