UX Researcher- Senior Associate- Chase UK- Mid Level

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UX Researcher - Senior Associate - Chase UK - Mid Level, London

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: b01ee815d85f

Job Views: 3

Posted: 15.05.2025

Expiry Date: 29.06.2025

Job Description

At JPMorgan Chase & Co., we aim to provide great value and an excellent experience through our new digital bank, Chase, which is revolutionizing mobile banking with seamless digital journeys. We are committed to customer obsession and innovation, working with passionate individuals to build the bank of the future.

Our team focuses on developing customer-centric offerings within a new organization, emphasizing diversity and inclusion. We seek solution-oriented, commercially minded, and customer-focused professionals who thrive in agile environments and are eager to build something new from the ground up. Your work will impact our company, clients, and business partners globally.

This role is part of the Research Team within the Design & Customer Experience (DCE) Team, primarily based in London, with potential coverage in other EU markets. As a UX Researcher in International Consumer Banking, you will be central to delivering innovative ideas to our customers. You should be curious, collaborative, passionate about technology, solution-oriented, and knowledgeable about fintech, working effectively in tribes and squads focused on specific products and projects.

Responsibilities include

• Conduct user research in specific product areas, collaborating with Design, Content, Product, and Engineering teams.
• Advocate for using customer insights and data to inform decision-making.
• Present research findings and recommendations to stakeholders.
• Contribute to best practices, research methodologies, and frameworks to improve efficiency.
• Promote a customer-first mindset across the organization.
• Prioritize research opportunities in a dynamic environment.
• Develop research plans and strategies, conducting generative and evaluative research.
• Understand and incorporate complex technical and business requirements into research activities.

Requirements

• Hands-on experience as a user/UX researcher.
• Proficiency in a range of exploratory and evaluative research methods.
• Experience with research in product and service development.
• Ability to scale research processes and establish best practices.
• Deep understanding of UX, UI, and design principles.
• Strong critical-thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to communicate research insights effectively to diverse stakeholders.
• Thrives in fast-paced, collaborative, cross-functional teams.
• Develops and maintains effective relationships with peers, managers, and stakeholders.
• Bachelor’s degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology, or related fields, or equivalent experience.
• Additional language skills are a plus.
• Experience in retail banking, fintech, or related areas is advantageous.

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