Salary: 107,200-133,000

At Treasure Data, were on a mission to radically simplify how companies use data and AI to create connected customer experiences. Our intelligent customer data platform (CDP) drives revenue growth and operational efficiency across the enterprise to deliver powerful business outcomes.

We are thrilled that Forrester has recognized Treasure Data as a Leader in The Forrester Wave: Customer Data Platforms For B2C. It's an honor to be acknowledged for our efforts in advancing the CDP industry with cutting-edge AI and real-time capabilities.

Furthermore, Treasure Data employees are enthusiastic, data-driven, and customer-obsessed. We are a team of driversself-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.

The Role

Treasure Data is seeking an entrepreneurial UX Researcher to help shape the user experience of our intelligent Customer Data platform. As a key member of our Product Design team, youll conduct research that brings the voice of our users into every stage of product developmentfrom early discovery through usability testing.

In this role, youll partner closely with Product, Design, Engineering, and Go-To-Market (GTM) teams to plan and conduct studies that uncover user needs, validate concepts, and evaluate experiences. Youll also work alongside a Senior UX Researcher and the Product Design Director to help establish and grow the research practice within the company. This includes supporting evangelism of user-centered design, educating cross-functional partners on the value of research, and being adaptable and agile in applying the right methods and processes for the moment.

Were looking for someone whos excited by complex systems, passionate about customer empathy, excited to apply a variety of research methods in a fast-paced SaaS environment. Being a late-stage start-up we thrive on change and are looking for another like-minded, hard-working person to join our team. You will join an exciting team of doers who are building applications that change the lives of marketers, data engineers, service center agents and the customers they serve.

The core of our design & product management team is located in Mountain View, CA and this position will be based there or somewhere on the West Coast of the U.S. or Canada to accommodate our Japan based Engineering team.

Responsibilities

Plan and conduct user research studies across the product lifecycle, including interviews, usability testing, and surveys
Partner with designers and product managers to identify research questions and ensure findings directly inform design and product decisions
Collaborate with and support a Senior UX Researcher and the Product Design Director in shaping research practices, frameworks, and processes for the company
Synthesize research findings into actionable insights and communicate them effectively to cross-functional teams and stakeholders
Collaborate with Go-To-Market (GTM) teams to connect with users and gather feedback from high-value segments
Help evangelize the value of research across the company by educating partners and influencing product decisions with evidence-based insights
Contribute to research artifacts (personas, journey maps, user needs frameworks) that align teams around customer perspectives
Document methods, tools, and findings to grow a scalable research knowledge base
Be flexible and adaptable in choosing the right research methods to meet teams where they are in their product development cycle

Required Qualifications

35 years of experience in UX research, ideally with SaaS start up experience
Strong knowledge of qualitative and evaluative research methods; some experience with quantitative approaches a plus
Excellent communication skillsverbal, visual, and written
Comfortable working independently and proactively in a high-growth, fast-paced environment
Experience in complex B2B SaaS or enterprise platforms; familiarity with customer data, analytics, or marketing technology is a strong plus
Familiarity with research tools such as UserTesting, Userytics, Dovetail, Maze, Lookback, Qualtrics, or similar.
Bachelors degree in Human-Computer Interaction, Psychology, Information Science, or a related fieldor equivalent practical experience

Physical Requirements

Working out of the Mountain View, California office according to our Global Hybrid Working Policy.

Travel Requirements

About 25% to customers

Perks and Benefits (US)

Our benefit package showcases our culture of care and empathy with

Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
Competitive compensation packages
Company paid life insurance 3x salary
Company paid short- and long-term disability coverage
Retirement planning (401K) with 4% company match
Restricted Stock Units (RSU)
Flexible Time Off (FTO)
Up to 26 weeks paid parental leave

About Treasure Data

Treasure Data is the Intelligent Customer Data Platform (CDP) built for enterprise scale and powered by AI. Recognized as a Leader by Forrester and IDC, Treasure Data empowers the worlds largest and most innovative companies to deliver hyper-personalized customer experiences at scale that increase revenue, reduce costs, and build trust.

Through unique capabilities such as the Diamond Record, AI Agent Foundry, and AI Decisioning with Real-Time Personalization, Treasure Data enables marketing and CX teams to personalize cross-channel engagement in real-time, optimize marketing spend while increasing ROI, and drive customer lifetime value through more intelligent retention and loyalty.

Our Dedication to You

We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.

Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.

Agencies and Recruiters

We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!

UX Researcher

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