UX Researcher II - Financial Products: Uber Eats & Rides

About The Role

At Uber, we're reimagining the future of financial services for a global, diverse user base. We're looking for a UX Researcher to join our Financial Products team in our San Francisco Headquarters.

In this role, you will help shape the product vision of our Financial Products charter. You will do this by uncovering unique, user-centered opportunities that help bring value to a wide range of our global Uber user base, with a focus on our Riders and Eaters.

You'll collaborate with passionate engineers, PMs, UX designers and content designers from around the world. It's a fast-paced, supportive environment where your work will scale globally and make a real impact for millions of people.

If you're excited to build meaningfully, thrive in a collaborative global environment, and want to help shape what's next in financial empowerment, we'd love to hear from you.

What You Will Do

• Work with our Product and Design teams to creatively identify and explore new opportunities to help define product roadmaps, vision, and strategy
• Design and conduct foundational, formative, and evaluative qualitative and quantitative user research
• Collaborate with a global, diverse group of cross-functional product, design, engineer, and product marketing partners to achieve alignment and impact
• Synthesize and communicate research findings to drive understanding, user empathy and action across the organization
• Effectively manage 1-2 concurrent research projects in a fast-paced environment, seamlessly adapting to evolving priorities and context while delivering high-quality action-oriented insights
• Demonstrate agility and thrive in ambiguity, successfully navigating diverse tasks and responsibilities across various initiatives within the Financial Products charter
• Share user research findings with cross-functional partners and leadership to inform decision-making
• Use both qualitative methods (like interviews and usability testing) and quantitative methods (such as surveys and behavioral data analysis) to uncover user needs
  
  

Basic Qualifications

• 3+ years of professional experience conducting user research
• Master's or Ph.D. Human-Computer Interaction, Psychology, Statistics, Computer Science or a related field; or BA/BS and equivalent industry experience in a product-centric environment
  
  

Preferred Qualifications

• Previous experience conducting research in the financial products space
• Previous experience conducting international research and working on products with global impact
• An understanding of research methods strengths and weaknesses and experience planning and conducting mid-to-large scale research projects across various product phases
• Experience with mixed methods - both qualitative and quantitative - with a focus on more strategic research
• Strong written and verbal communication skills
• Strong presentation and storytelling skills
• Experience in driving efficiency and innovation by integrating AI into research processes
• Able to execute research in Spanish, Portuguese and/or Japanese
  
  

For San Francisco, CA-based roles: The base salary range for this role is USD$153,000 per year - USD$170,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits., For San Francisco, CA-based roles: The base salary range for this role is USD$153,000 per year - USD$170,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.