Sr. UX Researcher

Sr. UX ResearcherDate: Nov 9, 2022Location: Remote, USCompany: Under ArmourUnder Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.Position SummaryWe are a highly strategic, data-driven team looking to grow our UX Design sqUAd with an exceptional user-insight driven talent! Our ideal Sr. UX Researcher is an ambitious self-starter with a passion and understanding of user behavior and UX best practices. Through gathering and analyzing data, developing insights, and presenting actionable recommendations based on those insights, this role will be a chief advocate for the user while establishing and expanding UX Research best practices and processes at Under Armour.Essential Duties & ResponsibilitiesDevelop and innovate a mixed-methods UX Research practiceEstablish the necessary frameworks, documentation, workflows, methodologies, communications and educational tools to evangelize the importance of UX Research on behalf of our userBuild, manage and refine a repository of research templates across our various tools to streamline operations and research practicesPartner with cross-functional teams (incl. Product, UX Design, Consumer Insights, Marketing, Engineering) to proactively identify, prioritize and lead our UX Research strategy and roadmapsFormulate key research questions, the right mix of methodology and participant criteria to develop impactful insightsConduct qualitative and quantitative research diligently and inventively across the entire digital ecosystem (Web and App) to proactively identify impactful opportunities for product development based on user needsRegularly conduct discovery (user interviews, diary studies, surveys), tactical and evaluative research (useability studies, concept evaluations, benchmarking, heuristic evaluations) to identify pain points and ensure that the current experience is constantly evolving and improvingAutonomously define, plan and conduct evaluative and generative research that influences and drives our roadmaps and prioritizationOwn cross-functional relationships for multiple web and app product areas as well as connect the dots across studiesCollaborate with Consumer Insights, Data, A/B Testing and VOC to tell an end-to-end qualitative and quantitative story about our usersCompile and present learnings to relevant partners and stakeholders in a clear and actionable wayInfuse UX Research at all stages of product development across multiple platforms (web, app, connected-devices and other emerging technologies)Influence decisions by delivering findings in creative ways (oral, written, presentations, video highlights, infographics)Lead workshops that enable teams and stakeholders to build clarity and alignmentProvide guidance and training across the organization to support the UX Research and Design TeamQualifications (Knowledge, Skills & Abilities)Fluent in a range of qualitative and quantitative useability techniques (Heuristic evaluation, task analysis, competitive benchmarking, interviewing, moderated and unmoderated useability testing, surveys, etc)Experience running tests for Web and App based platformsCapable of managing multiple studies simultaneouslySkilled storyteller and communicatorStrong presentation skills with an ability to compile and present learnings to relevant partners and stakeholders in an actionable wayOperate with attention to detailHands-on experience moderating and facilitating workshops (in-person and remote)Deep knowledge of the Ecommerce spaceContinually strive to exceed expectationsExperience with remote testing tools (UserTesting, UserZoom etc)Autonomous self-starterPassionate about user-centered design and research methodologiesRespond professionally to feedbackPassion for sports and fitness is a bonus!Education And / Or Experience4 Years of UX Research experience requiredBachelor’s degree in Social Sciences or Human Behavior (e.g. Sociology, Psychology, Human-Computer Interaction or related field)Other RequirementsSoftware Experience: Remote testing tools (ie. UserTesting.com, UserZoom), Figma, Axure, and other industry standard prototyping toolsSalary and RelocationNo Relocation ProvidedBase Compensation Range: $91,000 - $125,000At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.Learn more about Under Armour’s COVID-19 response and Teammate vaccination policies here .