Director, UX Research Job at US Company in Atlanta

Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we’re not just referring to the world of wizards, dragons, and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life, the creators bringing them to your living rooms, and the dreamers creating what’s next…From brilliant creatives to technology trailblazers across the globe, WBD offers career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Here you are supported, celebrated, and empowered to thrive.We are the now and the next. The power behind the people building the future. We are born from the spirit of innovation. We are created from the idea that people around the world want more, need more, and deserve more. We are the home of the global digital revolution. We are CNN.To see what it’s like to work at CNN, follow @WBDLife on Instagram and X!Your New Role…As the Director, User Experience Research, you will be a key member of the world-class CNN Digital Product Design team, responsible for creating industry-leading user experiences engaged by millions worldwide. CNN Digital is driven by a shared commitment to put our users at the center of the experiences we build and to push the boundaries of what an exceptional digital experience can be.The Director, User Experience Research, will lead and scale a world-class research team, collaborating with design, product, engineering, editorial, and analytics teams to explore insights about users through various methods such as surveys, interviews, data analysis, usability studies, diary studies, ethnographic observation, and emerging techniques.Your Role Accountabilities…Build and scale a research team, overseeing UXR strategy and capabilities across CNN’s Engagement, Growth, and Revenue teams.Develop research plans in partnership with product designers, leaders, and stakeholders, selecting appropriate methods (qualitative, quantitative, mixed) to inform research needs.Conduct research that provides insights to inform product decisions, prioritizing features and enhancements that increase user engagement, conversion, and retention.Communicate findings from analytics, surveys, user behavior, and other data sources to craft actionable, unbiased recommendations.Establish strong relationships with product teams to understand business needs and inform research strategies accordingly.Collaborate with the broader Research & Analytics team to align resources and methodologies with strategic initiatives.Qualifications & Experience…10+ years of experience leading, building, and scaling UXR teams.D2C experience researching touchpoints in acquisition and conversion funnels.Experience working with cross-functional teams in product development support.Excellent communication skills, capable of delivering complex messages to diverse audiences, including executives.Proficiency with usability and statistical research software.Strong problem-solving skills and natural curiosity.Bachelor's degree in Human-Computer Interaction, Information Science, Psychology, Social Sciences, or equivalent experience.Experience or interest in digital news organizations is a plus.How We Get Things Done…Our guiding principles are central to our operations. Find them at www.wbd.com/guiding-principles/, along with insights from the team on their daily application. We hope they resonate with you and look forward to discussing them during your interview.Championing Inclusion at WBDWarner Bros. Discovery is committed to building a diverse workforce reflecting various perspectives and backgrounds. We are an equal opportunity employer, considering qualified candidates based on merit without regard to race, color, religion, gender, sexual orientation, gender identity, age, disability, and other protected categories.If you require accommodations during the application process, please visit our accessibility page for instructions.In compliance with local law, we disclose the salary range for this role: $154,000 - $286,000 annually. Actual compensation will depend on factors like experience, location, and performance. Benefits include health insurance, wellness programs, retirement plans, paid holidays, and more.

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Qualifications

• Qualifications & Experience…10+ years of experience leading, building, and scaling UXR teams.D2C experience researching touchpoints in acquisition and conversion funnels
• Experience working with cross-functional teams in product development support
• Excellent communication skills, capable of delivering complex messages to diverse audiences, including executives
• Proficiency with usability and statistical research software
• Strong problem-solving skills and natural curiosity
• Bachelor's degree in Human-Computer Interaction, Information Science, Psychology, Social Sciences, or equivalent experience

Benefits

• Benefits include health insurance, wellness programs, retirement plans, paid holidays, and more
• #J-18808-Ljbffr

Responsibilities

• Your Role Accountabilities…Build and scale a research team, overseeing UXR strategy and capabilities across CNN’s Engagement, Growth, and Revenue teams
• Develop research plans in partnership with product designers, leaders, and stakeholders, selecting appropriate methods (qualitative, quantitative, mixed) to inform research needs
• Conduct research that provides insights to inform product decisions, prioritizing features and enhancements that increase user engagement, conversion, and retention
• Communicate findings from analytics, surveys, user behavior, and other data sources to craft actionable, unbiased recommendations
• Establish strong relationships with product teams to understand business needs and inform research strategies accordingly
• Collaborate with the broader Research & Analytics team to align resources and methodologies with strategic initiatives