UX Researcher (Center for Player Insights)

Job Overview

Wargaming’s Center for Player Insights is hiring an experienced UX Researcher to champion player needs and inform product decisions across live-service and in-development titles.

You will partner closely with game teams, including UX Design, Game Design, Product Management, and Product Analytics, to frame research questions, select the most suitable methods, and run both in-lab and remote UX research studies. You’ll synthesize findings into clear, actionable recommendations that influence roadmaps and player experience quality.

Reports to

• Director of Player Insights

What will you do?

• Plan, design, and run research across the product lifecycle, including usability testing, playtesting, longitudinal or diary studies, concept testing, focus groups, and one-on-one interviews, both in person and remotely.
• Translate stakeholder questions into clear business goals and research objectives. Define research hypotheses and sampling plans.
• Manage studies end-to-end, including scoping, design, recruiting oversight, moderation, analysis, reporting, and presentations. Drive timelines and keep stakeholders aligned across multiple projects.
• Partner with Research Operations on participant recruitment and incentives, and lab or remote setups. Uphold research ethics and data privacy best practices.
• Synthesize and communicate actionable insights and recommendations tailored to game teams, ensuring findings are clear, prioritized, and easy to act on.
• Contribute to the Center for Player Insights’ research strategy and evangelize user-centric development across Wargaming.
• Stay current on industry trends and play Wargaming titles to build deep product understanding.
• Be willing to occasionally adjust working hours for participant availability with advance notice, including late evenings on weekdays.

What are we looking for?

• 2+ years of hands-on UX or user research experience in a business environment, with demonstrated end-to-end ownership of studies, independently scoping and delivering research.
• Experience running in-lab and remote playtests, usability studies, focus groups, and one-on-one interviews, including strong moderation skills.
• Strong grasp of UX research theory and qualitative methods, and ability to select the right approach for the question at hand.
• Ability to frame research questions, define hypotheses and sampling plans, and translate stakeholder needs into actionable research objectives.
• Excellent communication skills, including clear