Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting) – Hybrid R0053546

Wolters Kluwer is a global leader in professional information and software solutions, and they are seeking an experienced Senior CX/UX Research Consultant to join their team. This role involves driving advanced research initiatives, transforming user insights into actionable recommendations, and collaborating with a talented team to enhance tax and accounting workflows.

Responsibilities

• Lead, design, and execute complex user research studies, identifying opportunities to drive business value and improve the user experience
• Merge qualitative and quantitative data via mixed methodologies
• Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions
• Synthesize and communicate research findings for diverse audiences, including executive summaries, workshops, and actionable recommendations for cross-functional teams
• Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps
• Document insights and artifacts in a central repository
• Lead the creation and evolution of user personas/archetypes and journey maps based on robust research and data
• Collaborate with Research Operations to utilize standardized research materials, frameworks, and processes ensuring alignment and consistency across all research initiatives
• Champion the adoption of emerging industry trends, tools, and methodologies—especially in AI and Agentic technologies—across the organization

Skills

• Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training. Master's degree preferred
• 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution
• Advanced Research Planning: Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy
• Data Analysis: Advanced skills in analyzing qualitative and quantitative user data
• Report Writing: Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives
• Presentation Skills: Expertise in presenting research findings to diverse audiences from cross-functional teams
• Cross-Functional Leadership: Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines across our business to implement research insights
• Strong working knowledge of AI, agentic workflows, and their application in user research and product development
• Experience evaluating emerging user interaction patterns and impacting product strategy for AI and Agentic solutions
• Experience in a B2B environment working on enterprise solutions
• Knowledge of Tax & Accounting solutions and customer workflows
• Familiarity with User Research platforms such as Great Question or UserZoom
• Experience collecting and reporting user data from Pendo or other analytics tools

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Company Overview

• Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors. It was founded in 1836, and is headquartered in Alphen Aan Den Rijn, Zuid-Holland, NLD, with a workforce of 10001+ employees. Its website is http://www.wolterskluwer.com.