Senior UX/CX Research Consultant – Hybrid USA R0050257 | DXG | EXO | Wolters Kluwer DXG U.S., Inc.

The Company

Wolters Kluwer is a global leader in professional information services. Business Owners and professionals in the areas of Legal, Tax, Health, Finance, and Compliance sectors rely on Wolters Kluwer's market-leading information-enabled tools and expert software solutions to manage their businesses efficiently, deliver results to their clients, and succeed in an increasingly dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools, coupled with content and services, that enable customers to make informed decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help our clients get it right.

The Business Unit

The Digital eXperience Group (DXG) co-creates products and solutions and consults with Wolters Kluwer business units around the globe. Our business unit partners serve professionals in demanding knowledge-based industries where you have to be right. DXG’s wide and growing array of solutions and services supports business units in building and expanding their online product portfolios. DXG provides global leverage of industry and customer insight, driving technology capabilities for local product innovation.

The Position

The Senior CX/UX Research Consultant is responsible for enhancing our customer-facing products and solutions within Wolters Kluwer’s CT Corporation business unit by driving a deep understanding of customer jobs to be done, unmet needs, and pain points.

The Senior UX/CX Research Consultant will report to the Lead UX/CX researcher. Together with a multidisciplinary team of product and technology managers, user-experience designers, and engineers, the Senior UX/CX Research Consultant will continuously help to improve the end-to-end experience by performing a variety of UX Research studies to support product development needs within CT Corporation.

Closely aligned with the Lead Research Consultant, this role will foster a close partnership with senior business and development stakeholders, delivering world-class experiences through data-driven decision-making and creating useful, usable, and delightful new and existing solutions and patterns.

Responsibilities include, but not limited to

Work Arrangement

Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. This role is a part of [DXG | EXO | Wolters Kluwer DXG U.S., Inc.] Please view the site office location directory for potential office preferences nationwide.

https://bit.ly/Find_A_WK_Office

Required Job Qualifications

Must be legally authorized to work in the USA permanently
At least 6 years of relevant research experience in an industry or start-up.
Familiarity with principles of Lean Product and Lean UX
Ability to act as a liaison among the UX, product, and technology teams to ensure standards of excellence are met and to build trusted relationships
Comfortable leading visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles
Have experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs
Experience working in a Lean/Agile development environment
Some experience working with organizational change management.

Preferred Job Qualifications

Bachelor's degree (BA) from a four-year college or university (or equivalent). Master’s degree preferred.
Experience working in a finance or corporate compliance environment is preferred, but not required.
Exceptional communication and presentation skills
Excellent time and project management skills

Essential Duties and Responsibilities

Collaborating with leaders in Product Management, UX Design, and Engineering, to understand business objectives and employ appropriate research methods to drive design and business decisions.

Foster close partnerships with senior business stakeholders and development heads to deliver world-class experiences through data-driven decision-making.
Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods.
Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers.
Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations.
Ensure that product teams utilize research findings, data, and insights to inform design decisions and validate design solutions.
Drive the culture of feedback and metrics to drive continuous improvement in the user experience.
Support exploration and experimentation with AI based on identified patterns and use cases from the user research.

Stakeholder management

Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals.

Regular, transparent communication of status and metrics to management and stakeholders
Advocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division.
Involve all members of cross-functional teams in research and analysis

Industry awareness

Staying up to date with the latest trends, technologies, and best practices in user experience research.

Keep up to date with the latest UX practices, innovations, and tools.
Engagement in changing AI technology and patterns

Additional Information

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available

https://www.mywolterskluwerbenefits.com/index.html

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84
Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023
WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

#LI-Hybrid

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Senior UX/CX Research Consultant – Hybrid USA R0050257

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