Lead User Experience Researcher and Designer

Company

The Boeing Company

The Boeing Company is seeking a Lead User Experience Researcher and Designer to join the team.

The Lead User Experience Researcher and Designer develops and leads enterprise-level strategies to ensure effective, usable, and satisfying user experiences with information technology solutions. This role involves conducting advanced user research, defining usability standards, and overseeing user-centered design processes for complex projects. The position requires diagnosing and resolving highly complex usability issues, refining designs, and recommending improvements to enhance user interaction and satisfaction. A key focus includes designing for Human-AI Interaction, incorporating Explainable AI (XAI) patterns, applying Service Design principles, crafting engaging People Analytics and Conversational AI experiences, and developing personas to optimize employee experiences across HR processes and systems.

This position allows the selected candidate to be based out of one of the following: Seattle, WA; Berkeley, MO; Hazelwood, MO; Chicago, IL, or North Charleston, SC.

Position Responsibilities

Leads the development and execution of user experience strategies aligned with business goals
Conducts and oversees comprehensive user research including interviews, contextual inquiries, and observations to understand user needs and workflows
Develops detailed personas and user profiles to represent diverse user groups, with a focus on HR employees and stakeholders
Defines usability goals, requirements, and standards for complex projects and enterprise-wide initiatives
Develops interaction design alternatives, prototypes, and conducts usability evaluations using both formative and summative methods
Designs intuitive and effective Human-AI interaction models that enhance user trust and transparency, leveraging Explainable AI (XAI) patterns
Applies Service Design principles to create seamless, end-to-end user experiences across multiple touchpoints
Designs and optimizes Conversational AI experiences that are natural, efficient, and user-centric
Focuses on enhancing employee experience by improving usability and engagement across HR processes and systems
Analyzes usability data, diagnoses issues, and recommends design refinements or changes
Collaborates with cross-functional teams to integrate user-centered design principles throughout the project lifecycle
Mentors and guides UX team members and stakeholders on best practices and methodologies
Advocates for customer focus and continuous improvement in user experience quality and safety

Behavioral Competencies

Business Acumen: Understands organizational operations, market trends, and competitive landscape to align UX strategies with business objectives
Communication: Conveys complex ideas and research findings to diverse audiences using various media
Continuous Learning: Seeks feedback and pursues professional development to enhance UX expertise
Customer Focus: Prioritizes user needs and ensures solutions meet or exceed customer expectations
Innovation/Creativity: Applies innovative thinking to solve UX challenges and improve design processes
Quality: Commits to delivering high-quality, defect-free user experiences
Safety Awareness: Promotes and upholds safety standards in all design and research activities

Technical Skills

Advanced knowledge of user research methodologies (e.g., interviews, contextual inquiry, observation)
Expertise in usability evaluation methods including heuristic evaluation, formative and summative testing
Proficiency in interaction design and prototype development tools
Strong understanding of human factors, usability principles, and design standards
Capability to analyze and synthesize data to develop actionable insights
Experience with statistical concepts relevant to usability analysis
Systems thinking to understand and anticipate the impact of design decisions across complex systems
Proficient with relevant IT tools and software for data management, design, and communication
Experience with designing Explainable AI (XAI) patterns to improve AI transparency and user trust
Knowledge of Service Design principles to create holistic and integrated user experiences
Skilled in designing and optimizing Conversational AI experiences, including voice and chat interfaces
Expertise in persona development to accurately represent user groups and inform design decisions
Understanding of HR processes and employee experience design across HR systems

Basic Qualifications (Required Skills/Experience):

Bachelor's degree in Human-Computer Interaction, Psychology, Design, Computer Science, or related field
Experience in user experience research and design, preferably in complex or enterprise environments
Experience designing for Human-AI Interaction and Conversational AI
Experience in persona development, particularly for HR and employee-focused systems
Proven capability to lead user-centered design projects and teams
Strong analytical and problem-solving skills with experience in usability evaluation techniques

Preferred Qualifications (Desired Skills/Experience):

Master's degree in a related field
Certifications such as Certified Usability Analyst (CUA), UX Certification, or similar credentials
Experience working in aerospace, defense, or highly regulated industries
Experience with AI-driven products and services, particularly in Human-AI interaction design
Experience designing employee experience solutions within HR domains
Experience in leading UX initiatives at an enterprise scale

Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process" to all job descriptions moving forward.

Drug Free Workplace

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $162,350 - $234,600

Language Requirements

Not Applicable

Education

Bachelor's Degree or Equivalent

Relocation

This position offers relocation based on candidate eligibility.

Export Control Requirement

This is not an Export Control position.

Safety Sensitive

This is not a Safety Sensitive Position.

Security Clearance

This position does not require a Security Clearance.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift

Shift 1 (United States of America)

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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