Location: Remote, Candidates must reside permanently in the U.S. | Department: Research Operations | Type: Future Opportunity

Salary Range: $80,000 - $100,000 - Compensation offered is based on evaluation during the interview process, the candidate's range and depth of experience, business and market financials, and internal pay parity.

Are you passionate about uncovering insights that drive better digital experiences? At Key Lime Interactive, we are always on the lookout for talented User Experience Researchers (UXRs) to join our growing team. Whether you're early in your UX research career or bring years of strategic experience to the table, we invite you to submit your resume for future consideration.

This evergreen job post is designed to identify and engage exceptional talent for current and upcoming roles, ranging from mid-level contributors to senior specialists. If you have a curiosity for human behavior, a knack for storytelling with data, and a desire to work with some of the world’s most recognized brands, we want to hear from you.

What You'll Do

Depending on your level of experience and project assignments, responsibilities may include:

Project Leadership & Research Execution

Lead or support end-to-end UX research projects across industries and platforms
Design and conduct qualitative and/or quantitative user research, including usability studies, field studies, interviews, and surveys
Analyze findings to generate actionable insights and strategic recommendations
Create compelling research deliverables such as reports, journey maps, personas, or stakeholder presentations
Train and mentor junior researchers; contribute to internal knowledge sharing

Client Engagement & Sales Support

Serve as a key point of contact for clients, building and maintaining strong relationships
Assist with scoping, proposal writing, and contributing to sales materials
Participate in stakeholder workshops, research kickoffs, and findings presentations

Thought Leadership & Innovation

Contribute to blogs, webinars, and conferences (e.g., one blog/article per quarter)
Stay current with emerging tools and methodologies; help train the team on new technologies
Collaborate cross-functionally to evolve internal research best practices and processes

What We’re Looking For

We encourage applications from candidates with a range of experience in UX research:

Required Qualifications

Bachelor’s degree in a related field (e.g., HCI, Psychology, Anthropology, Design, Marketing Research)
At least 2–3 years of applied UX research experience (client-facing or in-house)
Demonstrated ability to lead or support user research from planning to reporting
Excellent verbal and written communication skills

Preferred Qualifications

Master’s degree or advanced training in Human Factors, HCI, Behavioral Sciences, or a related field
5+ years of UX research experience, ideally in a consulting or agency setting
Experience leading projects valued at $50K+
Familiarity with a wide array of UX research tools (e.g., UserTesting, dscout, Optimal Workshop, eye tracking)
Comfortable working with cross-functional teams, clients, and senior stakeholders

Tools & Skills We Value

Proficiency with Microsoft Office, GSuite, and project management software (e.g., Monday.com)
Basic to expert proficiency in data analysis and statistics
Strong organizational, storytelling, and time management skills
Video editing knowledge (e.g., Camtasia) and eye-tracking experience are a plus

Additional Details

This is a pipeline role; submitting your application means you'll be considered for upcoming roles that match your skills and experience.
Depending on client and project needs, travel may be required (up to 40%).
This is a remote-friendly position with a team that values collaboration, transparency, and innovation.

Ready to Make an Impact?

Apply now to be considered for future UX Researcher openings at Key Lime Interactive. We review resumes regularly and will reach out as relevant opportunities arise.

About Our People

The secret to our success is our people. We are a minority woman-owned company that values the diversity of skills, experiences, and heritage of our team members and knows that our differences are just as significant as our similarities. We hand-select people who have a can-do attitude, and everyone demonstrates a great deal of personal integrity, possesses an innate ability to solve problems, and can work both independently and as a member of a small team in a fast-paced agency environment. Everyone at KLI contributes to a curious and fun-loving culture.

We offer a remote and flexible work environment to all Key Limers. We are looking forward to meeting you!

Learn more at keylimeinteractive.com

About Key Lime Interactive

Key Lime Interactive (KLI) is a Customer Experience and User Experience research, strategy, and design services agency focused on helping companies take a human-first approach to build better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help our growing list of Fortune 500 clients understand and effectively engage their customers. Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. Our experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity IndexTM report, which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.

Our Key Limers embrace all KLI Core Values

See the Puzzle
Dynamic
Open and receptive
Do the right thing
Put a Ribbon on It
Together We Win

Qualifications

Bachelor’s degree in a related field (e.g., HCI, Psychology, Anthropology, Design, Marketing Research)
At least 2–3 years of applied UX research experience (client-facing or in-house)
Demonstrated ability to lead or support user research from planning to reporting
Excellent verbal and written communication skills
Tools & Skills We Value
Proficiency with Microsoft Office, GSuite, and project management software (e.g., Monday.com)
Basic to expert proficiency in data analysis and statistics
Strong organizational, storytelling, and time management skills
Open and receptive

Benefits

Responsibilities

Lead or support end-to-end UX research projects across industries and platforms
Design and conduct qualitative and/or quantitative user research, including usability studies, field studies, interviews, and surveys
Analyze findings to generate actionable insights and strategic recommendations
Create compelling research deliverables such as reports, journey maps, personas, or stakeholder presentations
Train and mentor junior researchers; contribute to internal knowledge sharing
Client Engagement & Sales Support
Serve as a key point of contact for clients, building and maintaining strong relationships
Assist with scoping, proposal writing, and contributing to sales materials
Participate in stakeholder workshops, research kickoffs, and findings presentations
Thought Leadership & Innovation
Contribute to blogs, webinars, and conferences (e.g., one blog/article per quarter)
Stay current with emerging tools and methodologies; help train the team on new technologies
Collaborate cross-functionally to evolve internal research best practices and processes
Depending on client and project needs, travel may be required (up to 40%)

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