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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

We're seeking a passionate and experienced Senior UX Researcher to join our Product Design and Research team and drive human-centric design decisions. As a Senior UX Researcher you'll be responsible for conducting generative and evaluative research to understand user behavior, preferences, and needs, translating findings into actionable insights to enhance our products' usability and overall user experience. We're a data-driven design shop, and we believe that a deep understanding of our users is the key to our success. Your work will be at the heart of all we do, and you'll be part of a team of talented UX/UI Designers that crave insights only you can provide.

Responsibilities

Research Planning: Develop research plans, employing various methodologies such as semi-structured interviews, surveys, diary and ethnographic studies, usability tests, and analytics to achieve research goals and answer research questions
Research facilitation: Collect qualitative and quantitative data to uncover user pain points, preferences, and behaviors, as well as feedback on product features and interfaces, ensuring a deep understanding of user need
Data Analysis: Analyze data gathered from research activities, derive meaningful insights, and present findings to cross-functional teams to guide product decisions
Collaboration: Embed within 1-2 scrum teams and work closely with product managers, designers, engineers, and other stakeholders to identify, and advocate for, high impact user research and ensure that research guides our prioritization and strategic roadmaps
Scoping: Work with the UX Research Manager to scope research needs for, and across, scrum teams you support
User-centered advocacy: Develop user personas, journey maps, and other artifacts based on research findings, encouraging and enabling the team to empathize with users and design solutions that meet their needs
Continuous Learning: Stay updated with industry trends, best practices, and emerging technologies in UX research, contributing innovative ideas to enhance the overall user experience
UX teamwork: Be a supportive teammate to the broader Product Design and Research team, and specifically within the Research group to enable mutual growth and development through feedback, mentorship, and internal projects

Qualifications

Required

Master's degree in Human-Computer Interaction, Psychology, Anthropology, or related fields. Or, equivalent depth and breadth of experience in the field
Proven experience (5 years or more) in UX research or a similar role within product development
Proficiency in conducting research using a variety of methodologies and tools such as surveys, interviews, usability testing, and analytics, including a thorough knowledge of when and how to apply them as the needs of a project dictate
Comfortable working collaboratively and independently in a fast-paced, dynamic environment
Strong project management and organizational skills, with experience running multiple projects/assignments simultaneously and meeting deadlines
Strong analytical and problem-solving skills with the ability to translate data into clear and actionable, applied insights
Strong stakeholder management capabilities, and experience advocating for high impact research and the incorporation of research findings into product and design decisions
Keen understanding of both responsive web and native mobile app design, including research principles and best practices
Demonstrated expertise with design thinking principles and empathy as a driver of innovation
Track record of delivering research within an Agile framework

Preferred

7 years or more in UX research or a similar role within product and software development
Some experience with UX/UI design tools such as Sketch, Adobe XD, or Figma, especially with regards to prototyping for research purposes
Experience in the unique requirements of UX research and design of Video experiences, both streaming and traditional cable
Knowledge of statistical analysis and data visualization techniques

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $133,661- $219,586 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

Nearest Major Market: Brooklyn

Nearest Secondary Market: New York City

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Senior UX Researcher