Scale the impact of UX research at Smartsheet.

At Smartsheet, insights fuel innovation. Our UX Research team brings those insights to life, and our Research Operations practice makes that possible. As a UX Research Operations Specialist II, you’ll create the systems, tools, and processes that help researchers deliver impact at scale. You’ll partner with researchers, designers, and product teams to streamline recruitment, improve knowledge sharing, and ensure our practice runs smoothly. This is a chance to grow within an evolving function, strengthen our operational backbone, and help shape how research informs products used by millions.

You will report to our UX Research Director, who is located remotely, and you may work from anywhere in the US where Smartsheet is a registered employer.

You Will:

Run participant recruitment: Manage full recruitment cycles (targeting, screening, scheduling) while maintaining databases and improving tools.
Streamline processes: Collaborate with your manager and team to prioritize initiatives, refine roadmaps, and make incremental improvements to workflows, policies, and governance.
Support tools and vendors: Help procure, manage, and evaluate research tools and platforms; coordinate with vendors as needed.
Ensure compliance: Support adherence to privacy, legal, and ethical standards in recruitment, data handling, and governance practices.
Enable teams: Create templates, guides, and training resources to help researchers and partners self-serve operational needs.
Own and organize: Take initiative on operational tasks, manage complex project documentation, and ensure knowledge is systematically stored and accessible.
Communicate with impact: Share complex information clearly, adapt presentations to different audiences, and establish yourself as the go-to partner for research operations.
Track resources: Contribute to budget tracking for research tools, vendors, and participant expenses.

You Have:

Experience in UX Research Operations, Product Operations, or Design Operations (or a closely related operational/enablement role).
Strong organizational skills for managing workloads and documentation, with a track record of taking initiative and delivering consistently.
Clear communication skills—able to simplify complexity, share updates confidently, and adapt presentations for different audiences.
Proactive stakeholder engagement and the ability to earn trust across teams.
Hands-on experience with participant recruitment cycles and familiarity with research tools, platforms, and vendor management.
Comfort with compliance in participant recruitment, data handling, and governance practices.
A mindset for continuous improvement—always seeking ways to optimize and scale processes.

Current US Perks & Benefits:

HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)

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UX Research Ops Specialist II