TITLE: UX Researcher IV

POSITION TYPE: Full Time (W2)

LOCATION: Mountain View, CA

(Candidates located in San Francisco, CA cannot be considered for this position at this time.)

ABOUT WorldLink

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlink-us.com .

WHO we’re looking for

We are looking for a UX Researcher IV who will be responsible for joining a cross-disciplinary team of product managers, designers, user researchers, writers, and software engineers to help users become more aware of and proactive about improving their health. This role will include working on innovative SaMD/health applications, from concept to launch, by using a variety of research methodologies, such as in-depth interviews, usability testing, observation, and contextual inquiry to provide high-quality research with impactful recommendations. We use an iterative research and design approach in the lab and thus the ideal candidate will feel comfortable with running multiple studies with a healthy dose of ambiguity. Our team’s iterative approach is fast-paced and we are responsible for using the data collected and insights found to help answer the team’s questions, reduce ambiguity, and drive the design and product direction towards successful product release.

You must be able to demonstrate the ability to run a study from end-to-end: to align on study goals with various stakeholders, execute remote and/or in-person studies, and analyze data to write and present a report that is easy for diverse stakeholders to consume with relevant, actionable, and succinct recommendations.

You are a reliable teammate who is willing to support the needs of other functions and recognizes the value of working collaboratively towards the common goal of improving upon and creating products that serve user needs. They advocate for the user, recognize constraints, and are forward-thinking about building the best experience.

Do you have a passion for creating and delivering leading-edge user experiences on smartphones and wearables? Are you motivated by helping people improve their health? Do you thrive in fast-paced, highly collaborative environments?

As part of the Health Solutions Lab, you will use your creative vision and research expertise to support development of applications for cutting-edge smartphone and wearable Software as a Medical Device (SaMD) solutions, like the Health Monitor ECG app, currently available in 57 countries. In addition, we support remote-care programs like HeartWise and other health monitoring and tracking products that reach millions.

Join the team and help define the future of health-related digital products!

Role and Responsibilities

Meeting with key stakeholders (PM, Head of User Experience and Human Factors, Regulatory Affairs, Head of Engineering) to understand key milestones for product development.
Working with recruiting vendors to recruit participants for a study (includes writing a screener, securing budget approval, and communicating with the recruiting vendor leading up to the study).
Writing study plans that use appropriate methods to answer the key research questions and include key information for upcoming study.
Independently moderating user-research studies.
Quickly synthesizing research findings into insights that stakeholders (e.g., product, design, writing) can understand and act on.
Preparing report presentations and communicating research findings to a broad team of stakeholders.
Working with product, writing, design, and development teams to guide the development of products/prototypes to support further testing and prompt key decisions to be made.
Collaborating with other team members to build applications for cutting-edge smartphone and wearable SaMD solutions, including collaborations.
Helping provide documentation for SaMDs, which includes human factors validation plan, use related risks analysis, and tracking all recommendations made during the formative studies.
Using research insights to help establish a roadmap for health strategy, with a forward-thinking vision of how our health products and services can best fit into user’s lives.
Leading, mentoring, and guiding other researchers on the team by providing constructive feedback and reviews on research reports and during collaboration sessions.
Work with your Manager on research priorities.

Required Experience and Education

7+ years of UX Research/Human Factors experience with a Bachelors degree, or 1+ years of UX Research/Human Factors experience with a Masters degree.
Educational background in research-related domains, Human-Computer Interaction, Human Factors, Anthropology or comparable industry research experience or equivalent combination of education, training, and experience.
Experience leading several research studies from end to end and throughout the development life cycle.
Experience using a variety of research methodologies (e.g., usability testing, observation, in-depth interviews, surveys, etc.)
Experience working closely with design and product functions.
(Preferred) Experience conducting user research on consumer health products and developing products in the health, wellness, and/or medical space.
(Preferred) Experience with products that seek to motivate users to make healthy behavior changes.
(Preferred) Experience using measures to evaluate success of iterative design approach.
(Preferred) Experience mentoring and leading researchers
(Preferred) Experience conducting research on consumer devices such as smartphones, smartwatches, and other wearables.
(Preferred) Experience running prototype software on mobile devices and remotely via video conference.
(Preferred) Experience with a variety of methodologies, usability, in-depth interview, observation, contextual inquiry, etc.

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UX Researcher IV (7+ years of experience required)