At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role

Human-centered insights and a deep understanding of people and cultures are critical to how we do our best work at eBay. Our team of UX Researchers are a critical part of eBay’s Design organization, where we discover, interpret, and communicate insights and opportunities in an inspiring way. UX research is embedded in all phases of product development at eBay, influencing product and business strategy.

We are looking for a driven Senior UX Researcher for our Financial Services & Trust team. Our team’s goal is to provide insights that unlock significant customer and business value by transforming buyer and seller payments and financial services experiences. We aim to enable healthy growth of managed payments, while providing customers a safe and trusted marketplace to transact. The ideal candidate for this team is a strategic thinker, great storyteller, and loves working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems.

What you will accomplish

Lead end-to-end mixed methods user research towards advising on product improvements and defining excellent customer experiences
Work closely with Design, Business, Product, Marketing, and Engineering teams to drive the UX strategy for the area through insights, and put our users at the center of product thinking.
Employ engaging storytelling techniques to communicate research insights and recommendations, and ensure alignment and action.
Help drive key features, products, and initiatives based on company priorities.
Effectively manage and prioritize research planning through ambiguous and fast-changing environments.
Monitor the impact of insights generated and actively contribute to the always-growing UX Research practice at eBay.

What you will bring

3+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch, in an applied user research setting.
M.A., M.S., or PhD in a human behavior related field, such as Anthropology, Psychology, Sociology, Cognitive Science, Statistics, Human Factors Engineering, Human-Computer Interaction, Information Science, Media Studies, or Computer Science.
Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business. Expert use of UX research tools.
Ability to assess and work through complex problems and ambiguous situations, and work with teams to ensure insights are clear, actionable and acted upon.
Exceptional communication and storytelling skills, experienced influencer, and advocate for user research.
Experience working in large organizations and collaborating across diverse cross-functional teams is preferred. Global research experience is a plus.

The base pay range for this position is expected in the range below:

$108,000 - $186,900

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Qualifications

The ideal candidate for this team is a strategic thinker, great storyteller, and loves working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems
3+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch, in an applied user research setting
M.A., M.S., or PhD in a human behavior related field, such as Anthropology, Psychology, Sociology, Cognitive Science, Statistics, Human Factors Engineering, Human-Computer Interaction, Information Science, Media Studies, or Computer Science
Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business
Expert use of UX research tools
Ability to assess and work through complex problems and ambiguous situations, and work with teams to ensure insights are clear, actionable and acted upon
Exceptional communication and storytelling skills, experienced influencer, and advocate for user research

Benefits

$108,000 - $186,900
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience
The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors

Responsibilities

We aim to enable healthy growth of managed payments, while providing customers a safe and trusted marketplace to transact
Lead end-to-end mixed methods user research towards advising on product improvements and defining excellent customer experiences
Work closely with Design, Business, Product, Marketing, and Engineering teams to drive the UX strategy for the area through insights, and put our users at the center of product thinking
Employ engaging storytelling techniques to communicate research insights and recommendations, and ensure alignment and action
Help drive key features, products, and initiatives based on company priorities
Effectively manage and prioritize research planning through ambiguous and fast-changing environments
Monitor the impact of insights generated and actively contribute to the always-growing UX Research practice at eBay

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Sr. UX Researcher - Financial Services