Senior User Experience Researcher

Articulate is the leading SaaS provider of online training solutions for the new world of work. Our cutting-edge software and services empower enterprises and SMBs to create, deliver, and evaluate engaging and effective online training.

As a Senior User Experience Researcher, you will be pivotal in shaping our product strategy through insightful research. Your leadership in foundational and generative research will help navigate complex challenges and drive impactful product decisions. You will also mentor and guide the Research team, influencing our research methodologies and enhancing our overall impact across the organization.

Your collaboration will extend deeply into the product design, PM, engineering, and data science teams to create experiences that resonate with users' needs. Your efforts will guide not only specific features but also the broader strategic direction of our products.

What You Will Achieve

• Significant Impact: Lead research in critical and complex areas, fostering a culture of informed decision-making within product teams.
• Research Strategy: Develop a research strategy aligned with our business goals, ensuring insights are integrated into all stages of product development.
• Operational Excellence: Embed research practices across the organization, enhancing decision-making through user-centered innovation.
• Visibility and Influence: Elevate the company's understanding of customer pain points and opportunities through your research initiatives.
• Long-term Insight: Drive foundational research that informs product vision and taps into customer trajectories.
• Research Execution: Conduct high-quality studies, prioritize research based on business needs, and synthesize findings into actionable insights.
• Collaboration: Act as a strategic partner within product, design, and engineering teams to align on research findings and their implications.
• Team Development: Mentor junior researchers and support the growth of research talent within the organization.

Required Qualifications

• Proven authority in human-centered research; adept at translating market insights into actionable strategies.
• Bachelor's or Master's degree in HCI, Psychology, Human Factors, Sociology, or a related field.
• 12+ years of experience in UX research, delivering strategic impact in complex environments.
• Proficiency with tools such as UserTesting, User Interviews, Maze, Qualtrics, or Looker.
• Expert in qualitative and quantitative research methods.
• Effective communicator, skilled at simplifying complex concepts and advocating for user needs.
• Experience in SaaS or tech-centric environments, particularly with agile teams.
• Collaborative spirit with a strategic mindset, capable of bridging insights and business outcomes.
• Self-motivated, resilient, and thoughtful in your approach to user research.

Preferred Qualifications

• Experience mentoring researchers or establishing research functions.
• Background in AI-driven products or complex systems.
• Familiarity with research operations and relevant tools.

The pay range for this position is $163,900 to $245,900. This range reflects our assessment of this role at the time of posting and actual compensation may vary. This position is also eligible for bonuses and a comprehensive benefits package.

The application window for this position is open for 90 days from the original posting date. This is a remote role available within the United States, with occasional travel required for company events. Employees must maintain residency and work within the US for the duration of their employment and must promptly notify Articulate of any address changes.