Unlocking Human Insights

Closing the gap between users and businesses requires a deep understanding of their needs, behaviors, and motivations. At our organization, we're committed to creating solutions that meet the evolving demands of our customers.

Job Description

We're seeking a skilled user researcher to conduct in-depth studies, analyze data, and provide actionable insights to inform product opportunities that improve the overall customer experience. This role will play a critical part in shaping our products by understanding user needs, behaviors, and motivations.

Develop and execute research plans, including user interviews, surveys, usability testing, and ethnographic studies.
Recruit and screen participants for research studies.
Facilitate research sessions, ensuring a positive and productive experience for participants.
Analyze qualitative and quantitative research data to identify trends, patterns, and user insights.
Synthesize research findings into clear and actionable recommendations.
Communicate research results effectively to product teams, stakeholders, and leadership.
Champion user-centered design principles throughout the product development process.
Collaborate with cross-functional teams to ensure user needs are met.

This is a full-time, in-person position based in Austin, TX. The ideal candidate will have a proven track record of delivering high-quality research to inform product roadmap and drive positive outcomes for the business.

Qualifications

The ideal candidate will have a proven track record of delivering high-quality research to inform product roadmap and drive positive outcomes for the business

Benefits

Responsibilities

We're seeking a skilled user researcher to conduct in-depth studies, analyze data, and provide actionable insights to inform product opportunities that improve the overall customer experience
This role will play a critical part in shaping our products by understanding user needs, behaviors, and motivations
Develop and execute research plans, including user interviews, surveys, usability testing, and ethnographic studies
Recruit and screen participants for research studies
Facilitate research sessions, ensuring a positive and productive experience for participants
Analyze qualitative and quantitative research data to identify trends, patterns, and user insights
Synthesize research findings into clear and actionable recommendations
Communicate research results effectively to product teams, stakeholders, and leadership
Champion user-centered design principles throughout the product development process
Collaborate with cross-functional teams to ensure user needs are met

User Researcher - Customer Experience Specialist

Job Type