User Researcher - Customer Experience Specialist

Unlocking Human Insights

Closing the gap between users and businesses requires a deep understanding of their needs, behaviors, and motivations. At our organization, we're committed to creating solutions that meet the evolving demands of our customers.

Job Description

We're seeking a skilled user researcher to conduct in-depth studies, analyze data, and provide actionable insights to inform product opportunities that improve the overall customer experience. This role will play a critical part in shaping our products by understanding user needs, behaviors, and motivations.

• Develop and execute research plans, including user interviews, surveys, usability testing, and ethnographic studies.
• Recruit and screen participants for research studies.
• Facilitate research sessions, ensuring a positive and productive experience for participants.
• Analyze qualitative and quantitative research data to identify trends, patterns, and user insights.
• Synthesize research findings into clear and actionable recommendations.
• Communicate research results effectively to product teams, stakeholders, and leadership.
• Champion user-centered design principles throughout the product development process.
• Collaborate with cross-functional teams to ensure user needs are met.

This is a full-time, in-person position based in Austin, TX. The ideal candidate will have a proven track record of delivering high-quality research to inform product roadmap and drive positive outcomes for the business.

Qualifications

• The ideal candidate will have a proven track record of delivering high-quality research to inform product roadmap and drive positive outcomes for the business

Benefits

Responsibilities

• We're seeking a skilled user researcher to conduct in-depth studies, analyze data, and provide actionable insights to inform product opportunities that improve the overall customer experience
• This role will play a critical part in shaping our products by understanding user needs, behaviors, and motivations
• Develop and execute research plans, including user interviews, surveys, usability testing, and ethnographic studies
• Recruit and screen participants for research studies
• Facilitate research sessions, ensuring a positive and productive experience for participants
• Analyze qualitative and quantitative research data to identify trends, patterns, and user insights
• Synthesize research findings into clear and actionable recommendations
• Communicate research results effectively to product teams, stakeholders, and leadership
• Champion user-centered design principles throughout the product development process
• Collaborate with cross-functional teams to ensure user needs are met