Freelance UX Researcher

Join Clay, a global design agency renowned for crafting world-class digital products and brands. Our team collaborates with industry leaders such as Slack, Google, Snapchat, Amazon, and Coinbase, as well as innovative startups. We value strategy, research, and design excellence in every project we undertake.

We are seeking a Freelance UX Researcher to collaborate with us on exciting projects that shape the user experience for top-tier brands. You will work alongside designers, strategists, and client teams to uncover invaluable insights that guide design decisions and enhance user understanding.

What You'll Do

• Determine research needs for both new and ongoing projects.
• Plan research activities and deliverables in partnership with cross-functional teams.
• Utilize a variety of qualitative and quantitative UX research methods, including stakeholder and user interviews, usability testing, persona development, customer journey mapping (CJM), and card sorting.
• Create interview scripts and usability test plans tailored to project goals.
• Develop screeners and lead user recruitment for research sessions.
• Conduct user research both remotely and in person.
• Analyze, synthesize, and summarize both qualitative and quantitative findings.
• Identify misalignments and engage stakeholders in solidifying the product vision and successful outcome strategies.
• Uncover user pain points, behaviors, and attitudes to enhance the design process.
• Generate actionable insights to empower design teams throughout the project lifecycle.
• Present research findings and recommendations clearly and engagingly to external stakeholders.