User Experience Researcher

Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

We are looking for a talented and experienced User Experience Researcher to join our growing team. In this role, you will be responsible for conducting qualitative and quantitative research for the Product Experience team to assist business stakeholders in building and delivering leading-edge web/application solutions. You will work closely with cross-functional teams to understand user needs, develop design solutions, and create prototypes. You will also be responsible for supporting user experience design activities, iterating designs based on user feedback.

How you will make an impact

Collaborate closely with cross-functional teams, including business leaders, other designers, digital product managers and the technology teams, to translate user insights into innovative and user-friendly product interfaces.
Identify appropriate research methodologies to address key business needs and to ensure the research provides clear actionable recommendations.
Design research studies to address both user behavior and attitudes while using qualitative and quantitative data to assist in the creation of effective, desirable and easy to use digital user interfaces.
Research study methods may include surveys, moderated and unmoderated usability testing, card sorts, tree testing, intercept studies, focus groups, ethnographic field studies for both web and mobile experiences.
Design, author and execute test plans, as well as evaluating the results for evidence-based research to develop recommendations.
Ability to simultaneously manage 2-3 research projects and be able to work independently as well as part of a team.
Utilize design thinking methodologies, data, and tools to support ideation and iteration on design concepts, ensuring a seamless and delightful user experience.
Support the creation of wireframes, prototypes, and high-fidelity designs to be used for user research, maintaining a keen eye for detail and consistency throughout the design process.
Stay informed about and apply design trends, industry best practices, and emerging technologies (AI, automation, hyper personalization, etc.), applying this knowledge to continuously enhance and elevate the overall quality of product experiences.
Ability to support all U.S. time zones and adapt to occasional collaboration with overseas resources, ensuring responsiveness and effective teamwork across global teams.

Minimum Requirements

Requires a BA/BS in Human Computer Interactions, Psychology, Information Sciences, Communications related field of study and a minimum of 3 years of experience working in user research/usability; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences

A minimum of three (3) years of experience working in user research/usability; or any combination of education and experience which would provide an equivalent background. (e.g. Design, Human-Computer Interaction, Computer Science, Product Design)
Experience utilizing research tools such as Optimal Workshop, UserTesting, UserZoom, etc strongly preferred.
Experience using design tools Figma, Axure, Adobe Creative Suite, Adobe Experience Manager, and other relevant software in an Agile environment strongly preferred.
A strong and well-presented portfolio showcasing a range of research/design projects that demonstrate proficiency and ability to consistently deliver completed research studies that impact and support business and user needs strongly preferred.
Proven ability to work within both Windows and macOS operating systems. Candidates should be comfortable using each platform for their core job functions, including design, collaboration, and file management strongly preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $92,400 to $145,200.

Locations:, Colorado, Illinois, Maryland, Minnesota

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

User Experience (UX) Researcher

Job Type