User Experience Researcher

Forsyth Barnes

As a User Experience Researcher at Forsyth-Barnes you will be responsible for championing digital Voice of Customer (VOC) feedback using tools like Medallia and user testing platforms to support future studies in AI, personalization, and customer experience enhancement.

Key Responsibilities

  • Direct collection and management of digital VOC feedbackConduct studies on AI, personalization, and optimization of digital touchpoints
  • Deliver actionable insights based on research findings

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