UX/UI AI Chatbot Conversation Designer

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User Experience (UX)/User Interface (UI) AI Chatbot Conversation Designe

Location: Hartford, CT (Hybrid 3 days per week)

Position Summary

User Experience (UX)/User Interface (UI) AI Chatbot Conversation Designer to drive the overall user experience for a Conversational AI platform. You will drive the end-to-end user experience for a next-generation Conversational AI platform designed to support members and providers by accessing timely, accurate health insurance answers across digital channels.

In this role, you will be responsible for creating dialog and conversational flows to deliver superior user experience.

You will collaborate with product, technical business analysts and engineering teams to define requirements, influence features, and ensure scalable, user-centric solutions.

Key Responsibilities

Design and optimize conversational experiences via content creation, wireframes, mockups, prototypes, written requirements, and usability documentation.

Lead engagement with business stakeholders to frame problems, prioritize and scope design efforts.

Navigate a fast-paced, matrixed environment across multiple business lines and functional areas, fostering a culture of proactive collaboration.

Ensure clarity, empathy, compliance, accessibility and inclusivity in all scripts and designs

Required Qualifications

3+ years' experience in conversational design in contact centers or enterprise virtual assistants for heavily regulated industries (i.e. Healthcare, Banking, Insurance)

3+ years' experience with dialog flow products - Miro, LucidChart, Visio, etc

2+ years' experience designing multi-channel customer-centered experiences.

Bachelor's degree in human-computer interaction (HCI), business, technology or design program or direct and applicable work experience

Familiarity with natural language processing (NLP) and LLM-based design principles

Exceptional communication/presentation skills (verbal and written), storytelling, and documentation skills. Should have a high degree of comfort speaking with internal stakeholders.

Preferred Qualifications

Master's degree in business, technology, linguistics, human computer interaction or similar program

Experience with Visual Design for chatbots

Experience with scaled agile (SAFe) methodology

Experience with prompt engineering principles and ability to write clear, context-rich prompts

Understanding of agentic AI concepts and multi-agent orchestration

Understanding of AI safety guardrails and compliance requirements in healthcare

Health Insurance experience a plus

Prior design experience from a leading brand recognized by customers for experience.

Education

Bachelor's degree in UX Design, Human-Computer Interaction, Linguistics, or related field.