User Experience Researcher Job at Optomi in Arlington

Overview

Optomi, in partnership with a premier partner in the telecommunications field, is seeking a User Experience Researcher to support a high-impact digital initiative. This role will be instrumental in improving customer experiences by conducting research that informs product development, enhances communication strategies, and streamlines service interactions.

This role is remote but based in Dallas, TX or Atlanta, GA to collaborate at their office as-needed.

Base pay range

$55.00/yr - $65.00/yr

Responsibilities

Conduct user research to improve digital products and services

Develop research plans and collaborate with cross-functional teams

Analyze qualitative and quantitative data to drive insights

Partner with product and marketing teams to align research with business goals

Advocate for user needs and influence design and development decisions

Qualifications

5-8 years of UX research experience in digital products or service-based industries

Expertise in user research methodologies and data-driven decision-making

Strong collaboration skills to work with designers, engineers, and stakeholders

Experience with mobile applications and automated customer interaction tools is a plus

Bachelor’s degree in HCI, Interactive Media, Psychology, Sociology, or related field (Advanced degree preferred)

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology, Research, and Product Management

Industries

IT Services and IT Consulting, Telecommunications, and Transportation, Logistics, Supply Chain and Storage

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