User Experience Researcher/Designer

Senior UX Designer Digital Customer Experience

We are seeking a Senior UX Designer to join a multidisciplinary Digital Customer Experience team focused on creating intuitive, scalable digital experiences for both customer- and employee-facing products.

In this role, you’ll work within a cross-functional Agile team , influencing product and design decisions from early concept through delivery. Depending on organizational needs, this role may sit within Product-focused delivery teams or Design Operations , helping scale standards, processes, and systems across the enterprise.

You’ll leverage your expertise in interaction design, visual design, information architecture, user research, and UX strategy to deliver thoughtful, data-informed experiences that balance user needs and business goals.

Work on high-impact digital products used at scale

Influence outcomes by owning UX initiatives end to end

Collaborate closely with Product, Engineering, and Design partners

Apply a broad UX skill set across research, strategy, and execution

Mentor other designers and help shape design standards and practices

Opportunity to work in both Product and Design Operations environments

Influence product decisions using UX best practices, design principles, and research insights

Partner with Engineering to design solutions that are effective, efficient, and feasible

Collect, analyze, synthesize, and act on user feedback to evolve UX deliverables

Clearly present design work and rationale using strong storytelling and presentation skills

Provide regular status updates, risks, and dependencies using project management tools

Design visual styles, interaction patterns, and flows aligned with design systems and standards

Conduct research using methods such as heuristic reviews, user interviews, and moderated/unmoderated testing

Regularly formulate and test hypotheses throughout design iterations

Lead end-to-end UX design processes , from ideation through implementation

Ensure designs are responsive, adaptive, and accessible across desktop and mobile platforms

Bachelor’s degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences, or a related field (or equivalent experience)

~3+ years of experience as a UX practitioner (UX Design, Interaction Design, or similar)

~ Experience working closely with Engineers in an Agile environment from concept through implementation

~ Experience with remote unmoderated and moderated usability testing platforms

~ Experience designing for mobile (iOS & Android), web, and desktop applications

5+ years of UX design experience

~ Experience with accessibility standards (WCAG 2.0 AA), localization, and inclusive design

~ Ability to adopt, contribute to, and advocate for design systems and design standardization

~ Experience working in both Product-focused and Design Operations environments

Proficiency in modern design and prototyping tools (Figma, Adobe CC, etc.)

Working knowledge of HTML, CSS, JavaScript , and front-end development concepts

ability to structure and label complex flows and wireframes

Ability to manage multiple concurrent projects and communicate with technical and non-technical stakeholders

Strong grasp of user-centered design principles and current web/app design trends

Familiarity with emerging technologies such as generative AI and spatial computing

Proficiency with project management tools (Jira, Rally, Aha, Strong storytelling and presentation skills to articulate design decisions and tradeoffs