Overview

Job Summary & Objectives

The Lead CX / UX Researcher will lead efforts to scale and operationalize UX research capabilities within the Practice Solutions team, while working closely with Practice Solutions Managers to ensure a consistent and positive user experience for attorneys and clients across a variety of applications and digital solutions. Through a deep understanding of attorney behaviors and workflows, the Lead CX / UX will be tasked with providing actionable insights to inform strategic decisions and implementation of products and solutions across the firm's practices.

Responsibilities

Build and scale UX capabilities and processes; including coaching and training to upskill team members.

Develop research plans and conduct user research employing a variety of qualitative and quantitative research methods, such as interviews, contextual inquiry, surveys, and usability testing

Collaborate closely and cross-functionally around strategic initiatives with larger Practice Solutions team to align resources and methodology with business needs.

Drive all phases of the user research process, including user recruitment, study design, data collection, analysis and reporting

Create user personas, journey maps, service blueprints, user flows and other design artifacts to inform product selection, development and / or configuration

Establish and maintain a centralized repository of reusable user research data and insights, and organize various artifacts, such as research reports, recordings / videos and other design artifacts

Work closely with Practice Solutions Managers to translate research findings into business requirements

Collaborate with Data & Analytics team to ideate, validate, develop, test and improve user interactions and adoption of AI products and solutions

Support collection and analysis of product usage data

Communicate findings from a variety of inputs including analytics, survey results, user behavior, and other data to craft actionable and unbiased recommendations

Support user adoption of new and existing products and solutions

Education

Bachelor's degree (BA) from a four-year college or university (or equivalent work experience)

Skills and Experience

Required

At least 8+ years of relevant research and experience design expertise

Familiar with principles of Lean Product and Lean UX

Ability to work independently and collaboratively

Comfort leading visioning workshops with multidisciplinary teams

Experience structuring and executing both qualitative and quantitative research plans, developing personas, building customer journey / experience maps and service design blueprints

Proficiency in standard UX research methods (exploratory interviews, contextual inquiry, card sorting, usability tests)

Experience aiding user adoption of AI capabilities through training

Knowledge of industry standards and best practices for the user-centered design process and UX principles and techniques

Ability to practice developing scalable frameworks or strategies for user adoption and user experience

Strong problem-solving aptitude and natural curiosity

Preferred

Understanding of responsive web and native design principles and a passion for learning and helping users capitalize on emerging technology and adapt / respond to changing client expectations

Proficiency with experience design, process design, prototyping software / tools such as Miro, Figma, Sketch, InVision, etc. and using research tools such as Dovetail or Maze

Salary Information

New York Only: The estimated base salary range for this position is $150,000 to $170,000 at the time of posting.

The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and / or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.

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Lead UX Researcher Job at Simpson Thacher and Bartlett LLP in New York

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