Senior User Experience Researcher

Warby Parker is on the lookout for a seasoned Senior User Experience (UX) Researcher to join our Consumer Insights & Research team. In this role, you’ll collaborate with product managers, analysts, designers, and other researchers to share insights and create actionable steps that shape the future of Warby Parker’s customer experience on our website, mobile apps, and other digital products. Reporting to the Director of Consumer Insights & Research, you’ll use your understanding of various research methods to lead UX Research, establishing best-in-class functions across platforms. You’ll thrive here if you’re an experienced collaborator and effective communicator who can translate your findings to others and ensure that they’re acted upon. Sound a lot like you? Read on!

What you’ll do

• Work closely with the Digital Product and Experience Design teams to proactively identify research topics and customer pain points
• Design and execute end-to-end custom primary research using a wide variety of methods, including usability tests, surveys, interviews, and diary studies
• Conduct research and influence decision making throughout the product development lifecycle (from generative/discovery through to evaluative/tactical research)
• Influence the ecommerce roadmap and UX designs through a strong understanding of Warby Parker’s customer experience and through effective communication and partnership
• Collaborate with the Consumer Insights & Research team to ensure we’re taking a holistic approach to customer and market research

Who you are

• Backed by 7+ years of user research experience in a fast-paced environment
• A thorough, practiced researcher with a solid understanding of quantitative and qualitative research methods and the ability to identify the key insights that can help drive a project forward
• A supportive and influential business partner who’s able to design analyses for a variety of problems and translate insights into strategic recommendations
• A clear and impactful communicator and presenter
• An optimistic and highly organized self-starter with excellent prioritization skills and the ability to be flexible with shifting priorities
• A natural collaborator who is excited to work cross-functionally and share knowledge about your subject matter

Extra credit

• Experience working in ecommerce
• Experience quantifying findings through data science and analysis

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Free eyewear
• And more (just ask!)