Schedule: Full Time Employment

Job Type: Hybrid

Salary Type: Salary

Req #:1753

About the Role

Uber Freight is seeking a UX Researcher to support the Product and Design teams on Uber Freight applications and services. Uber Freight acts as a strategic logistics partner that manages and optimizes a company's entire supply chain. It leverages technology and a vast carrier network to handle all aspects of logistics, from planning to execution. We are a team of sharp, entrepreneurial individuals who are redefining the movement of things around the world. Our goal is to bring world-class design principles and research methodologies to a century-old industry and ultimately impact every detail of supply chain management.

If you're a curious and detailed researcher, comfortable in a high-velocity environment, and aren't afraid to take on the complex and long-established business of trucking and turn it into something thoughtful and magical, we want to hear from you!

What the Candidate Will Do

Identify knowledge gaps and define new research opportunities.
Design and conduct generative and evaluative user research using qualitative (field observations, remote and in-person usability studies and interviews) and quantitative methods (surveys).
Act as a thought leader in the domain of research and collaborate closely with other researchers and cross-functional team members including designers, product managers, data scientists, operations, and engineers.
Synthesize and communicate research findings to shape designs and inform product roadmap.
Facilitate stakeholder or user interviews, innovation brainstorms, and synthesis workshops to improve design quality, product decisions, and speed of execution.
Construct and launch surveys deployed at scale and analyzed with cross-tabulation or other methodologies.
Contribute to team operations, including establishing best practices and documentation for conducting high-quality user research.

Basic Qualifications

3+ years of UX research experience OR Masters or PhD degree in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Sociology, or related field.
Bachelor's degree in HCI ( Human-Computer Interaction), Human Factors, Psychology, Cognitive Science, Sociology, or related field.
Ability to showcase examples of conducting innovative, multi-method research studies that improve the quality of existing and new products.

Preferred Qualifications

Work experience coordinating multiple fast-moving projects of varying levels of complexity concurrently; working across diverse domains.
Ability to work though ambiguous environments and the unknown future of the industry, turning unknown unknowns into actionable recommendations for product and design teams.
Process and efficiency whiz - has a passion for planning, tracking, organizing logistics, and documentation.
Strong stakeholder management and collaborative abilities; communicates early and often and is able to take shifting priorities and timelines in stride and manage change effectively.
Proficient storytelling and narrative skills, using evidence and data in compelling ways to persuade key stakeholders and ultimately product direction.
Experience conducting statistical analysis of large scale survey data and evaluative benchmarking usability studies.
Previous experience identifying, onboarding, and leading external research, translation, transcription, and tools vendors.
Ability to create industry-leading deliverables that are deeply impactful yet easy to consume.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

For California-based roles: The salary range for this role is $154,500.00 - $182,340.00 per year

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UX Researcher III

UX Researcher III